Problem: The client was unable to see their prepaid credits for automatic translations on their website. They were also experiencing issues with translation previews not being available, and translated content not showing as completed. The client's website is built on Bedrock, which seemed to cause a discrepancy in the URL that WPML was recognizing.
Solution: 1. We asked the client to provide their Automatic Translation account ID from WPML > Support > Troubleshooting. 2. We identified that the client was using the 'Pay As You Go' option, which does not support prepaid credits. We directed the client to switch to a prepaid plan following the steps in this documentation: https://wpml.org/forums/topic/change-from-pay-as-you-go-to-prepaid/ 3. After confirming the total number of prepaid credits the client wanted to transfer, we manually adjusted the credits on their account to reflect the correct balance.
Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific situation. If you're experiencing similar issues, we recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket with us.
Problem: The client is unable to view the completed work of private translators on the translation queue and is not receiving notifications. Solution: We recommend updating the WPML plugin to the latest version, currently 4.6.10, and all related add-ons to benefit from the latest bug fixes and improvements. Although this may not directly solve the issue, it is essential to troubleshoot on the most recent code. The client can find the latest versions in the "My Account -> Downloads" section on the WPML website. For instructions on how to update, please refer to the documentation here: http://wpml.org/faq/install-wpml/. It is also important to back up the database before proceeding with the update. If the issue persists after the update, the client should inform us.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance. You can do so here: WPML support forum.
