philipv-13

Problem:
The client was experiencing a 'Forbidden' error when switching languages on their website. They were concerned that updating plugins might cause the issue to recur.

Solution:
We first asked the client to check if the issue still occurred, suggesting it might have been a temporary caching problem. If the problem persisted, we recommended a step-by-step troubleshooting process:
1. Ensure a full backup of the website and database.
2. Deactivate all plugins except for WPML and its addons, then check if the issue still occurs.
3. Reactivate each plugin one by one, checking for the error after each activation to identify any conflicting plugin.
4. If the issue continued, we advised repeating the steps with a default WordPress theme.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

Problem:
The client wanted to add country names next to the flags in the WPML language switcher dropdown and was also experiencing an issue where the login/register option disappeared after integrating WPML.

Solution:
For adjusting the size of the dropdown, we provided custom CSS:

To display language names next to flags in the dropdown, we instructed the client to go to WPML > Languages > Menu language switcher section, edit the settings, select the checkbox to show the language name, and save.

Regarding the issue with the missing login/register option, we suggested opening a new support ticket as per our Support Policy of handling one issue per ticket.

For the request to show country names instead of language names, we clarified that WPML does not support country names by default. We suggested that this could be achieved with custom coding using jQuery or by hiring a WPML contractor or front-end developer, as it falls outside our Support Policy.

If this solution doesn't look relevant, please open a new support ticket.