Problem: The client is unable to access the ACF Options page in German for translation, receiving an error message indicating lack of permissions, despite the fields being set to translatable and working in English. The issue persists even after using WPML Troubleshooting tools. Solution: We resolved the issue by resetting the capabilities for the client's current admin accounts. This adjustment allowed the client to access and edit the theme options in German successfully. If you're experiencing similar issues: 1. Verify that your fields are set to be translatable and check their functionality in the primary language. 2. If encountering permission errors, consider resetting the capabilities of your admin accounts. 3. For detailed steps on translating ACF Options pages, refer to our documentation: Translating the ACF Options Page Custom Fields with WPML.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
