Problem: The client was unable to see the URL slug for translation in the WPML translator and also had issues with translating a newly added photo. Solution: 1. For the URL slug issue, we suggested the client to make a small change to the page title and save it, then click to re-translate. This should make the slug appear for translation. If the slug still does not appear, it might be hidden in the Advanced Translation Editor (ATE). In this case, click the cog icon in the top-right corner while translating and ensure that links are enabled for translation. 2. Regarding the photo translation, we recommended opening a new support ticket specifically for that issue, as it might require detailed attention.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to see a newly added photo in WPML Media Translation and is unsure how to translate it. Additionally, the client expressed confusion about not receiving email notifications for support replies. Solution: We discovered that the default translation settings for Media were incorrectly set to 'Not translatable'. To resolve this, the client should: 1. Verify why the Media translation setting was changed to 'Not translatable' and check if other settings were altered. 2. Change the setting back to 'Translatable' to ensure images function correctly with WPML, as this setting allows WPML to duplicate the database entry for each language. 3. Translate the images via WPML → Media Translation. FPlease note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're seeing images in your media gallery multiple times, possibly once for each language, and if you're unable to find the settings for translating URLs which you usually see in the WPML translator, here's what we recommend. Solution: For the issue of images appearing multiple times in the media gallery, this might be related to how WPML handles media translation. We recommend checking your WPML Media settings to ensure that the option to duplicate media for translations is configured according to your needs. Regarding the URL translation settings not appearing, this could be due to a temporary issue or a change in the WPML version. We have opened a new ticket specifically for this issue, which you can follow here: https://wpml.org/forums/topic/split-slug-not-available-for-translation/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is experiencing an issue where after editing strings, some content reverts back to the original language. For instance, after adding Portuguese, the English version shows buttons in Romanian, and the French version has links that switched back to Romanian.
Solution: We asked the client to provide a detailed step-by-step process with screenshots, starting from translating the strings, making adjustments, and up to the point where the translation is lost. This will help us understand the issue better and provide a specific solution.
If the provided solution is not relevant due to being outdated or not applicable to your case, we suggest opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was adding Portuguese to their website and encountered multiple strings with the same content. They were unsure why this was happening and whether they needed to translate the same string multiple times.
Solution: We confirmed that the method the client was using to add a new language and start translating strings was correct. We explained that strings with the same content but different domain and name likely come from different sources on the website. When translating text, WPML stores it in memory, so previously saved translations will automatically fill in when translating the exact text again. For further details on string translation, we provided a documentation link: https://wpml.org/documentation/getting-started-guide/string-translation/
We also opened a new ticket for the client's additional question to assist other users with similar issues and provided a link to the new forum topic.
If you're experiencing this issue, we recommend checking the documentation on string translation and ensuring that you're translating strings correctly. However, if this solution does not apply to your case because it might be outdated or not relevant, we suggest opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
