Problem: You are trying to enable PAYG on your site but encounter an error message. Solution: The issue appears to be related to an unpaid invoice. We recommend checking your invoices by navigating to Translation Management -> Translation Tools in your WPML dashboard. If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Der Kunde konnte den Auftragsverarbeitungsvertrag auf der Website nicht finden, da die Verlinkung unter 'Datenschutzerklärung' fehlte. Solution: Wir haben darauf hingewiesen, dass ein Auftragsverarbeitungsvertrag in diesem spezifischen Fall nicht notwendig ist, da wir nur die Daten des Kunden und nicht die seiner Kunden verarbeiten. Für weitere Informationen besuchen Sie bitte unseren Forumseintrag: Infos zur Kompatibilität mit der DSGVO in Deutschland.
Sollte diese Lösung veraltet sein oder nicht auf Ihr Problem zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: You have assigned 290000 credits to your website as prompted by WPML, but you still receive an 'Out of Credits for Automatic Translation' message and the language switcher does not display a dropdown menu. Solution: We recommend that you first remove your domain from your account dashboard on the WPML site. You can do this by visiting https://wpml.org/account/sites/. After removing the domain, re-register the sitekey to your website by navigating to WP > Plugins > Add New > Commercial Tab in your WordPress dashboard.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: You are unable to transfer the renewal of the WPML plugin subscription to your client because the 'Register WPML on your sites' page does not show a person icon to facilitate this transfer. Solution: We have confirmed that blog licenses cannot be transferred to end users. If you need to transfer the WPML plugin subscription, you will need to upgrade to a license that supports this feature, such as the Multilingual CMS or Agency license.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
The client is unable to assign 110000 translation credits to their website despite following the necessary steps and encountering an error stating insufficient credits for automatic translation. Additionally, there is confusion about needing to pay more to start the translation.
Solution:
If you're experiencing issues with assigning translation credits to your site, we recommend following these steps:
1. Ensure you have followed the instructions on how to assign automatic translation credits, which can be found here: Assign Automatic Translation Credits.
2. If the problem remains, perform a full site backup. 3. Visit your account page at WPML Account Sites and delete the existing key for the site. 4. Navigate to Plugins>>Add New>>Commercial tab in your WordPress dashboard. 5. Click on "Register WPML" and then on "Get a key for this site". 6. Copy the newly generated code and register the site with this new key under the same navigation path.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, please check related known issues at WPML Known Issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML Support Forum.
Problem: You are unable to download media translations for your site using WPML. Solution: We recommend checking for the latest version of the Media Translation plugin by navigating to My Account -> Downloads on the WPML site. If the issue persists, try clearing your browser cache and attempt the download using a different browser.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.
Problem: You are trying to pay an outstanding invoice using a previously saved VISA card, but the payment is not processing without any error messages from Stripe. Solution: We recommend checking for any specific error messages during the payment process. If there are no error messages, for further assistance, you can email us directly at purchases@wpml.org.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: After renewing the WPML license, the website still indicates that the license is expired. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Then click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. If it shows that you have already registered the site, you may need to first delete the old site key in your WPML account.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues updating their payment method on a WordPress site using WPML. After completing 3D-verification, instead of a confirmation and redirect, they encounter a white page. Additionally, attempts to update the payment details result in the credit card being declined, despite it working on other platforms. Solution: We recommended the client to first ensure there are sufficient funds and that their bank isn't blocking the payment. After confirming these were not the issues, we checked with our payment processor, Stripe, who indicated there were no blocks on the client's account or card. We advised the client to attempt the payment again with the same card. If the problem persists, it may be necessary to try a different payment method or retry at a later date. If these steps do not resolve the issue, we suggest visiting our known issues page to check for any related problems, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed. If the issue still persists, please open a new support ticket.
