ATE

Problem:
The client is experiencing an issue where the language on the 'Translations' page under WPML resets to the site's default language, despite setting a different language in the WP admin toolbar.
Solution:
We recommend not changing the language using the top bar switch, as it should generally remain in the default language. This is because you are creating, working, and adding content in your default language and then translating it to a second language via the WPML ATE editor.

If you're experiencing issues with translations not being confirmed or accessible, possibly due to website migration or object cache issues, please try the following steps:
1. Disable object cache.
2. Navigate to WPML → Support and click on the link to the Troubleshooting page. In the Clean up section, click on Synchronize local job IDs with ATE and Synchronize translators and translation managers with ATE.
3. Go to WPML > Translation Management, and check if some pages indicate that they are waiting for review. If so, resend them for translation, review, and confirm them.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.

Problem:
The client's website still shows as a developer site despite following the instructions on WPML.org to publish it as a production site.
Solution:
We recommend trying the steps outlined in the section "What if the notice still appears after moving to production?" You can find detailed instructions here: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance at WPML support forum.

Problem:
The client is trying to translate a page using WPML, but some elements like Button, Icon with text, and quotes are missing in the editor and are not available in the string translation.
Solution:
We recommended adding the following XML configuration to WPML -> Settings -> Custom XML Configuration to make these elements translatable:

<wpml-config><br />  <shortcodes><br />    <shortcode><br />      <tag>dt_icon_text</tag><br />      <attributes><br />        <attribute>dt_text_title</attribute><br />        <attribute>dt_text_desc</attribute><br />        <attribute>button_text</attribute><br />      </attributes><br />    <shortcode><br />  </shortcodes><br /></wpml-config>

This XML allows the specified elements to be searchable and translatable through the Advanced Translation Editor. We also requested the client to install The7 Elements plugin on a sandbox site for further investigation by our compatibility team.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.