Problem: You are unable to register WPML on your site despite multiple troubleshooting steps, including contacting your hosting provider, deactivating plugins, and reinstalling WPML. Solution: We have checked & unblocked your site and tested it, confirming that it is now working correctly. To successfully register WPML, please follow these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing issues with automatic translation on their site using WPML, receiving an error message about connection problems. Despite deactivating a problematic plugin, the issue persists, including a problem with viewing credits in the dashboard.
Solution: We recommend the following steps to isolate and potentially resolve the issue: 1) Ensure a full backup of your site and database. Preferably, perform these steps on a development or staging site. 2) Deactivate all plugins except for WPML and String Translation. 3) Switch to a standard theme, such as 2024 or 2021. 4) Check if the issue still occurs. 5) Reactivate plugins one by one to identify any conflicts. 6) If the issue resolves, switch back to your original theme to check for theme-related issues.
For the credits issue: - Navigate to Plugins -> Add New -> Commercial in your website. - Unregister WPML by clicking the unregister link. - Visit https://wpml.org/account/sites/ and delete the existing site key. - Create a new site key and assign credits during the process. - Return to Plugins -> Add New -> Commercial on your website and register using the new site key.
If these steps do not resolve your issues or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
