Problem: If you're experiencing an 'Out of Credits for Automatic Translation' error while using the pay-as-you-go translation service with WPML, it might be because you have reached the automatic translation safety limit of €100 per month. Solution: We recommend trying to add a new translation by clicking the plus icon on a page. In the Translation Editor (ATE), you will see a 'Not enough credits' message with a link to purchase more credits. Use that link to top up your account and continue translating.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a discrepancy in the cost estimates for purchasing 6 million WPML translation credits. The simulator estimated the cost at around EUR1.5k, while the credit packages suggested a cost of EUR4.8k. Solution: We recommend using the pay-as-you-go subscription for purchasing translation credits, as it is generally less expensive than pre-paid credit packages. The simulator calculates the cost based on the discounted rates of the pay-as-you-go plan. To understand the pricing difference, you can click on the "see the math" link beneath the total in the simulator, which explains how the cost decreases with the increase in credits used.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at the WPML support forum.
