Problem: The client is developing a website and received a notice from WPML about a change in the site's URL. The client is unsure which option to select regarding whether the site has moved or is just a copy. Additionally, the client is planning to move the website to production soon and seeks guidance on using WPML without issues in the new environment. Solution: We confirmed the alias domains linked to the client's development site URL, which explained the WPML notice. We resolved the immediate issue through troubleshooting. For the upcoming site migration to a new domain, we advised the client to follow the steps in the WPML documentation on using the Advanced Translation Editor during site moves or copies. This includes completing the migration wizard, which can be found here: Completing the Migration Wizard.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an 'Out of Credits for Automatic Translation' error while using the pay-as-you-go translation service with WPML, it might be because you have reached the automatic translation safety limit of €100 per month. Solution: We recommend trying to add a new translation by clicking the plus icon on a page. In the Translation Editor (ATE), you will see a 'Not enough credits' message with a link to purchase more credits. Use that link to top up your account and continue translating.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a discrepancy in the cost estimates for purchasing 6 million WPML translation credits. The simulator estimated the cost at around EUR1.5k, while the credit packages suggested a cost of EUR4.8k. Solution: We recommend using the pay-as-you-go subscription for purchasing translation credits, as it is generally less expensive than pre-paid credit packages. The simulator calculates the cost based on the discounted rates of the pay-as-you-go plan. To understand the pricing difference, you can click on the "see the math" link beneath the total in the simulator, which explains how the cost decreases with the increase in credits used.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at the WPML support forum.
