Problem: The client is unable to complete translations using WPML when HTML tags are present, causing the translation progress to show only 90% completion despite all translations being properly entered. Solution: 1. Ensure you take a full backup of your website and database. It's advisable to perform these steps on a staging or development site first. 2. Update WordPress and all WPML plugins to their latest versions. 3. Make a minor change in the original language content of the page or post, save, and then update the translation. 4. If the issue persists, switch to the old interface of the translation editor. You can do this by clicking the gear-icon in the top-right corner to open the editor preferences, then activate the old interface. 5. Continue using the old interface until the new WPML/ATE version is released and updated on your site.
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate certain items due to an error with HTML breaks affecting the translation process. Solution: We recommend refreshing the editing screen to see if the translation tools become visible and functional. If the issue persists, please update the WPML Multilingual CMS plugin from version 4.6.14 to 4.6.15 and check if the problem is resolved. Additionally, updating all third-party plugins to their latest versions might help resolve the issue. Before making these updates, ensure to back up your entire site (files and database) to prevent any potential data loss.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
