Problem: The client is experiencing issues with database corruption or sync failures affecting the functionality of automatic translation services. Specific problems include a sidebar widget only displaying the 'Uncategorized' category in English, a main menu not displaying correctly in English compared to Greek, and a product brands display issue where a widget on an Elementor page shows only 3 out of many translated brands. Solution: For the menu synchronization issue, we adjusted the custom field settings for the menu to 'Don't translate' in WPML → Settings → Custom Fields (make sure to enable Show system fields). After this adjustment, we resynchronized the menu, which resolved the display issues. We also provided a video explaining these steps, which can be viewed here: https://kommodo.ai/recordings/mSRwHSpl4zMg9G75t8W8.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using WooCommerce with WPML and have encountered an issue where Quick Edit is disabled for some products. The message displayed is: 'Quick edit is disabled for product translations. Please manage product translations from the Translation Dashboard.' Solution: We have intentionally disabled the Quick Edit option for product translations to prevent potential issues, as product parameters are synchronized with the original product. Unfortunately, there is no option to enable Quick Edit for all products. However, you can try using the bulk edit feature as an alternative method for editing products.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are encountering an issue where, after running a job every hour to update products and attributes in the primary language, the translated products appear without attributes despite having translated attributes created. Solution: We recommend using WPML API hooks to update the attributes of translated products programmatically after updating the attributes of default language products. Here is an example code designed for a cron job context:
add_action('wssupp_custom_cron_job', 'wssupp_custom_task_function');<br />function wssupp_custom_task_function() {<br /><br /> // update the product attributes of a specific product as a demo<br /> $product_id = 21;<br /> $attribute = 'pa_color';<br /> $term_slug = 'yellow';<br /><br /> $original_term = get_term_by( 'slug', $term_slug, $attribute );<br /> $default_language = apply_filters( 'wpml_default_language', NULL );<br /><br /> // Step 1. Programmatically set product attribute for sample default-language post<br /> wp_set_object_terms( $product_id, $term_slug, $attribute );<br /><br /> // Step 2. Get the translations of the product to other languages<br /> $product_trid = apply_filters( 'wpml_element_trid', NULL, $product_id, 'post_product' );<br /> $product_translations = apply_filters( 'wpml_get_element_translations', NULL, $product_trid, 'post_product' );<br /><br /> // Step 3. Get the term translations<br /> $term_trid = apply_filters( 'wpml_element_trid', NULL, $original_term->term_id, 'tax_'.$attribute );<br /> $term_translations = apply_filters( 'wpml_get_element_translations', NULL, $term_trid, 'tax_'.$attribute );<br /><br /> // Step 4. Iterate over the product translations and update product attribute for each<br /> foreach ($product_translations as $lang => $product_translation) {<br /><br /> if ( $lang == $default_language ) {<br /> continue; // skip default language<br /> }<br /><br /> wp_set_object_terms( $product_translation->element_id, $term_translations[$lang]->term_id, $attribute );<br /> }<br />}<br />
For further details, refer to our WPML Hooks Reference. You should adjust the code to your needs.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client was experiencing a 502 error when trying to update a product through the admin and save the changes by clicking the update button. This issue was not occurring with every product, only some of them. The problem was found to occur when WPML Multilingual CMS was active. Solution: We ran the WPML troubleshooting options, which resolved the issue. We recommend the client to edit the product again to check if it works correctly. For further guidance on WPML troubleshooting options, please refer to our guide: WPML Troubleshooting Options.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
