Problem: The client was experiencing issues with the Advanced Translation Editor (ATE) where symbols such as < and > were being replaced by placeholders like 'encoded_tag_open' and 'encoded_tag_closed'. This was preventing the client from seeing the actual text and copying the translated text to add these markers afterwards. Solution: We identified that the ATE was encoding these symbols to prevent them from being interpreted as HTML, which is standard behavior to avoid breaking the XML during content transfer. The client was advised to use the previous version of ATE (Gen2), which does not present this issue, until a fix for the latest version (Gen3) is released. This fix is currently in testing and expected to be included in the upcoming ATE release. We apologize for any inconvenience and are working on improvements.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client experienced an issue where the domain humandesign-berufsberatung.de was duplicated in their WPML account after moving it to a new server and changing its status from 'under development'. Additionally, there was confusion regarding the management of prepaid credits after these changes. Solution: We confirmed the current site with remaining credits and unified the account entries to show only one site. We also transferred the remaining credits from the older account to the current one. To manage similar scenarios in the future, we advised the client to: 1. Visit WPML account sites to remove any current sites and the WPML key assigned to that domain. 2. Generate a new WPML key for the desired domain. 3. In the site's backend under Plugins > Add new > Commercial, unregister WPML from the old key if necessary, and re-register WPML with the new key. 4. Assign credits as needed, following the guide on how to assign automatic translation credits. This process helps in managing credits and ensures that the site is correctly registered under a single, updated WPML key.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are working on a site with the DIVI theme and have encountered issues translating images from German to English using WPML, specifically a logo image in the header. Despite following the documentation at https://wpml.org/documentation/getting-started-guide/media-translation/, the logo remains in German, and some images do not appear translated on different pages. Solution: First, edit the default language version of the image, make a minor change, and update it. This step is necessary because if the translated media was assigned after the translation was created, it won't reflect until it has been updated. If this does not resolve the issue, navigate to WPML->String Translation and search for the media URL. If you find it, translate it by adding the URL for the translation. If these steps do not solve your problem, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
