elkeS-3

Problem:
The client experienced an issue where the domain humandesign-berufsberatung.de was duplicated in their WPML account after moving it to a new server and changing its status from 'under development'. Additionally, there was confusion regarding the management of prepaid credits after these changes.
Solution:
We confirmed the current site with remaining credits and unified the account entries to show only one site. We also transferred the remaining credits from the older account to the current one. To manage similar scenarios in the future, we advised the client to:
1. Visit WPML account sites to remove any current sites and the WPML key assigned to that domain.
2. Generate a new WPML key for the desired domain.
3. In the site's backend under Plugins > Add new > Commercial, unregister WPML from the old key if necessary, and re-register WPML with the new key.
4. Assign credits as needed, following the guide on how to assign automatic translation credits.
This process helps in managing credits and ensures that the site is correctly registered under a single, updated WPML key.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.