Problem: After updating WPML, you might notice unexpected media translation strings appearing under random page translations, such as seeing additional unrelated content like photo metadata and titles. Solution: If you're experiencing this issue, we recommend taking the following steps: 1. Ensure you have a full backup of your website. 2. Make a minor edit to the original page (e.g., modify some text) and save the changes. 3. Clear all caches that your site might be using. 4. Recheck the Advanced Translation Editor (ATE) to see if the issue persists.
If these steps do not resolve the problem, or if the solution seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have the latest versions of themes and plugins installed. We highly recommend opening a new support ticket through our support forum for further assistance.
Problem: The client is preparing to replace their current live site with a new version and is concerned about managing WPML site registrations and avoiding translation conflicts after the domain switch. They asked if they should delete the current site registration from WPML before launching the new site. Solution: 1. Create a copy of both the old and new sites. 2. Delete the old site. 3. Remove the old domain from WPML account sites. 4. Restore the new site on the production domain. 5. Run the migration banner and select the 'Move' option. 6. After the migration is complete, update the site registration from development to production at WPML account sites. We recommend checking the guide on Using Advanced Translation Editor when you move or use a copy of your site for detailed steps.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You are experiencing issues with unwanted automatic translations in WPML, particularly with items like Elementor templates that were translated unintentionally. You want to remove these translations from the WPML translation queue and delete draft translations in 'Pending Review' status. Solution: First, deactivate the automatic translation feature by navigating to WPML -> Translation Management in your site's admin area. To delete the translated elements or draft translations, follow the standard procedure for deleting a post or a page. Ensure you filter these elements by the backend language using the language switcher at the top (admin bar) or the language filters in the results lists.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket or visit our support forum at WPML Support Forum.
