Problem: The client is trying to manage their WPML account and register their public site, but is unsure how to proceed and whether certain WPML and WooCommerce add-ons are available or activated. Solution: If you're trying to register your site with WPML, ensure that your site is a WordPress site. You can register your site by visiting https://wpml.org/account/sites, generating a new WPML key for your domain, and then copying this key. Next, go to your WordPress site's backend. If WPML is not yet installed, install it via Plugins > Add New. If WPML is already installed, navigate to Plugins > Add New > Commercial > Register WPML and enter your key. To check if the WPML and WooCommerce add-ons are active, in your site's backend, hover your mouse over the WPML tab on the left sidebar. If you see a "String translation" tab, and under WooCommerce, if you see "WooCommerce Multilingual", it means these add-ons are installed and active.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is trying to delete a WPML key for their site and is concerned about whether they can request a new one. After deleting the key, they encountered a message indicating that WPML needs to connect to its server for updates but is blocked by network or security settings. Solution: We recommend that you remove the WPML key via https://wpml.org/account/sites and then generate a new one for the domain of your choice. Ensure that your network or security settings allow outgoing communication to wpml.org to prevent issues with server connectivity.
If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance.
Problem: The client wants to temporarily hide the language switcher on their website, which is currently under development. Solution: To temporarily hide the language switcher, we recommend the following steps: 1. Navigate to WPML -> Languages in your site's dashboard. 2. Here, you can choose not to display the Language Switcher in menus, footers, or any custom Language Switchers you might have added. 3. If the Language Switcher still appears, such as in the case of 'Français' after hiding 'English', ensure that no Language Switcher widgets are active. 4. If issues persist, you might need to check if a Language Switcher is active specifically in the site's menu under WPML -> Languages -> Menu language switcher.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You need to prevent languages from being displayed in the menu on your site, as you plan to go online with only the first language and add translations later. Solution: We recommend hiding the languages temporarily in WPML. You can do this by navigating to WPML > Languages > Hide languages. For more details, visit this documentation. Additionally, as an admin, you can enable the option "Display hidden languages" in your WordPress user profile. This setting allows you as the admin to see the translations on the frontend while keeping them hidden from other users.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are developing a site and need to list the language on a mobile device. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Provide your debug information to help us understand your configurations better. You can find this in WPML > Support > click on the Debug information link. For more details, visit http://wpml.org/faq/provide-debug-information-faster-support/. 2. After ensuring you have a full backup of your site, proceed with these steps: - Navigate to WPML > Languages > Menu language switcher. - Add a new language switcher to the mobile menu. - Go to WPML > Support > Troubleshooting page, and click on the Clear the Cache in WPML button.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client from an art gallery with an online store is experiencing issues with WooCommerce integration. When deleting a product in the original language, the translation remains, causing confusion for customers. The client is requesting a feature where deleting a product in the original language would also delete it in all translations. Solution: We recommend following the steps provided in a previous support ticket which addresses this issue. You can find the instructions on how to ensure that when you delete a product in your original language, it gets deleted in all translations by visiting the following link:
