Problem: The client was unable to synchronize their menu across different languages using WPML. The menus added from Elementor were not auto-syncing as expected, and the menus in other languages were not displaying correctly. Solution: 1. We advised the client to ensure that the pages linked in the menu are translated into the target languages. 2. We recommended translating any custom links used in the menus via WPML > String Translation. For more details, visit Translating Menus documentation. 3. After ensuring the above steps, we instructed the client to perform the menu sync process again by going to WPML > WP Sync Menu, selecting the necessary checkboxes, and clicking the sync option.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to translate certain elements of a filter dropdown on their website, specifically the 'All' text within one filter, as well as other strings like 'Search' and 'More details'. Solution: We recommended the client to use the WPML String Translation to translate the problematic strings. Here are the steps we suggested: 1. Navigate to the WPML String Translation page. 2. Use the search function to find the specific strings:
If these steps do not resolve the issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're trying to translate a 'Request Now' button located in the global menu section of your website and the text remains in English, you might be facing an issue with theme or plugin strings not being translated. Solution: 1. Scan Your Theme and Plugins for Strings - Go to your WordPress dashboard. - Navigate to WPML → Theme and plugins localization. - Scroll to the Strings in the plugins section. - Select your theme and any relevant plugins. - Click Scan selected plugins for strings. 2. Translate the Button Using String Translation - After scanning, go to WPML → String Translation. - Search for 'Request Now'. - Click the plus (+) icon under the column for your target language. - Enter your translation and save. 3. Clear Your Cache - Clear any caching plugins or page builder caches to ensure changes appear.
If you don't find the string, it might be set in theme options, menu settings, or a widget. Also, check if your theme allows setting menu button text in the Customizer. If issues persist, consider checking the related known issues and ensure you have the latest versions of themes and plugins installed. If the solution provided here does not resolve your issue or seems outdated, please open a new support ticket.
