Problem: You are unable to use the autotranslate feature on your website despite having added 70000 credits to your WPML account, as it shows that the credits are zero.
If the credits are assigned but not reflecting in the Translation Management dashboard, follow these steps: 1. Go to Plugins -> Add New -> Commercial on your website. 2. Unregister WPML by clicking the unregister link. 3. Visit WPML Account Sites. 4. Delete the existing site key. 5. Create a new site key and remember to assign the credits. 6. Return to Plugins -> Add New -> Commercial on your website. 7. Click the register link and use the new site key to register.
If these steps do not resolve the issue, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After updating the website, the Japanese homepage was missing, and accessing it resulted in a 404 error. Solution: We discovered that the issue was caused by a redirection rule set up in Yoast. We recommend checking your Yoast redirection settings and removing any rule that might be redirecting the Japanese homepage. This should resolve the 404 error and restore access to the page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
