Problem: The client was experiencing a persistent error on their multilingual website and was unable to find the 'Clear language information and repopulate languages' option in the WPML troubleshooting page as per the documentation. Solution: We first suggested using the 'Reset Languages' option on the troubleshooting page and emphasized the importance of backing up the database before making any changes. After confirming that all records in the language tables were present, we resolved the issue by executing the following SQL query to remove the error message from the database:
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DELETEFROM `wp_options`
WHERE `option_name` LIKE '%icl_admin_messages%'
LIMIT 50;
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client needed to translate the 'Open filter' and 'Close filter' buttons for the HUSKY - Products Filter Professional for WooCommerce plugin but was unable to do so using the standard WPML string translation methods.
Solution:
Please follow this erratum for a solution.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported an issue with the HTML sitemap on their website using WPML and Rank Math SEO. The sitemap displayed Ukrainian titles for pages but linked to the Czech versions, and it did not include other language versions correctly. Additionally, all pages for the Ukrainian language were marked with a noindex tag, making them invisible to search engines. Solution: We recommended the client to follow these steps: 1. Install the WPML SEO add-on from Plugins -> Add new -> Commercial tab. 2. Re-save the permalinks. 3. Apply the workaround described in the errata page: https://wpml.org/errata/rankmath-rank_math_html_sitemap-shortcode-lists-html-sitemap-in-all-languages/. 4. Check if the issue is resolved. If these steps do not resolve the issue, we recommend creating a staging site and testing by deactivating all plugins and reactivating them one by one to identify the culprit. Start with a default WordPress theme and only WPML plugins and RankMath SEO activated.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After activating WPML and adding the Ukrainian language, the client experiences a 500 error on the frontend, accompanied by server logs indicating 'too many redirects'. Solution: We recommend reading the following article and following the instructions provided: Why is .htaccess getting overwritten with the language folder on my WPML website?
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
