Problem: You are trying to assign 25,000 prepaid credits to your website, but only 704 credits are showing in the WordPress backend. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not apply to your case because it might be outdated, or if you continue to face issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
