Problem: The client was facing issues with the 'Yith request a quote' feature not working correctly after translating the product using WPML. Specifically, the product variations were not displayed, and the translated page showed 'No products found' instead of the expected product list. Solution: We identified two main issues and provided solutions for each: 1. The product variations selected in the YITH Quick Order Form (QOF) post were not displayed on the frontend. We suggested checking if YITH QOF supports showing product variations in its form. 2. The translated YITH QOF post did not show the translated products. We resolved this by adding custom XML configuration in WPML > Settings > Custom XML Configuration:
This configuration allows WPML to copy and adjust the custom field values when editing and translating the YITH QOF post. For more details on translating custom fields, please visit our documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client's support ticket was closed unexpectedly, and they are unable to find it in their account history. Solution: If you're experiencing a similar issue where your ticket has been closed or seems to be missing, we recommend checking if the ticket might have been opened under a different account. The quickest way to resolve this is to open a new support ticket at WPML support forum. We also suggest asking the AI agent to connect you directly with human support for faster assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket.
Problem: You are trying to display product options such as Tile color, Decoration color, and Corner decorations in German on your website using the WPML plugin. However, the YITH WooCommerce Product Add-Ons & Extra Options are not showing in the translated version of the website. Solution: We have identified that the product was originally created in English, but the filter (block) was configured in English with a German product assigned to it. To resolve this, go to YITH → Product Add-Ons → Blocks (https://delfterfliesen.de/wp-admin/admin.php?page=yith_wapo_panel&tab=blocks), open each block, and assign the English version of the product (the original language), then save.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing 404 errors on their website for pages, products, categories, and other items translated into Dutch after a full WPML reset and manual deletion of Dutch translations from English overview pages. Solution: We discovered that the issue was due to the missing '/products/' part in the URL for Dutch translations, which had a Draft status. To resolve this, we advised the client to check the status of the pages and ensure they are set to Published. This action resolved the 404 errors and displayed the correct Dutch translations.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to display untranslated Dutch products in the English and German versions of their WooCommerce webshop. They also face issues with duplicating products in batches for translation. Solution: We recommend setting the 'Products' to 'Translatable – use translation if available or fallback to default language' in WPML > Settings > Post Type Translation. If this does not resolve the issue, we suggest implementing a custom code solution. If this solution does not apply or is outdated, or if you encounter further issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for personalized assistance.
