Problem: The client experienced a blank page when switching to the Arabic language on their website. This issue was traced back to a compatibility problem with the Divi Event Calendar plugin, which is not yet compatible with Divi 5. Solution: If you're experiencing a similar issue, we suggest checking for any plugin compatibility issues with your theme or other plugins. Additionally, if the problem persists, consider enabling debugging to identify the exact error. You can do this by modifying your
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the issue persists.
Problem: If you're experiencing issues with the WPML plugin where the old page appears even after updating the Global Footer in Divi, it might be due to the old translation job being reopened. Solution: We recommend following these steps to ensure your changes are included: 1. Make adjustments to the Global Footer in Divi and save your changes. 2. Go to WPML → Translation Management, select the content for translation, and send it. 3. Navigate to WPML → Translation and click to translate. For detailed steps, you can visit how to use the WPML plugin to translate theme builder templates.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to manually translate a page using WPML, but encounter issues when the text includes HTML tags like strong or em. Clicking 'Skip for now' does not resolve the translation issue. Solution: We recommend removing the translation for the section that includes these HTML tags. Then, use the copy icon to exactly copy the content from the original section to the translated section on the right side. After copying, manually change the words to your language while keeping the original HTML formatting.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
The link associated with the Divi button is not appearing for translation
Solution:
We recommend adding the WPML language configuration code in WPML>>Settings>>Custom XML Configuration. After adding the following code, please update the page in the original language after making a minor edit to refresh the translation settings. Then, update the translation to check if the issue persists.
For more details, you can refer to a similar issue discussed in our forum: WPML Forum Discussion.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
