Problem: The client was trying to translate a product template in the Divi Theme Builder but encountered an issue where the translated template would apply to both the French and English versions, regardless of the language loaded in the Theme Builder.
Solution: 1. We recommended the client to back up their site. 2. Navigate to WPML > Support > Troubleshooting. 3. Click on the buttons provided, including the one to synchronize templates. 4. If the issue persisted, we requested temporary access to the client's wp-admin and FTP for further investigation. 5. We also mentioned the possibility of using the Duplicator plugin to replicate the site locally for troubleshooting.
We were able to resolve the issue by synchronizing the templates from WPML > Support > Troubleshooting options.
If this solution does not seem relevant to your situation, please do not hesitate to open a new support ticket with us.
Problem: If you're experiencing issues with translating a product template body in the Divi Theme Builder, where changes apply to all languages instead of just one, or if your footer appears in English on both language versions without any recent modifications, follow the steps below. Solution: First, ensure that you are working in the correct language environment: 1. Go to Divi -> Theme Builder. 2. Switch the language to the one you want to edit (for example, English). 3. Add or modify the custom body template. 4. Save the changes. If the problem persists, check your WPML settings: 1. Navigate to WPML -> Settings -> Post Type Translation section. 2. Set the "Theme Builders (et_theme_builder)" to "Not Translatable". 3. Click "Save". 4. Return to Divi -> Theme Builder. 5. Add or select the templates you wish to use. 6. Save your template. 7. Translate the templates using WPML -> Translation Management. By setting the 'et_theme_builder' post type to 'Not Translatable', you prevent the issue of a single language change affecting all languages. If this solution doesn't look relevant to your issue, please open a new support ticket with us.
Problem: The client is trying to display translated strings on their WooCommerce page but is seeing French strings instead of the expected English ones. Solution: We recommend checking if the strings were generated by a WooCommerce extension or if they are default WooCommerce strings. The client should try to remove the strings, register them again, and then translate them. To auto-register strings, we suggest following the instructions in our documentation on finding strings that don't appear on the String Translation page.
