Problem: The client was facing issues with outdated translations on their 'Page certificate' and missing elements on the 'Front page' and 'About us page' in different languages using WPML. Solution: For the outdated translation on the 'Page certificate', we recommended re-translating the content manually if automatic translation did not update the text. For the front page issues, it was discovered that the settings were not being synced to the secondary language due to the custom field '_generate-disable-post-image' being set to 'Do not translate'. We changed this setting to 'Copy' under WPML > Settings and then resaved the default language page. Additionally, for the image translation issue, we added the following XML configuration in WPML > Settings to ensure images are translated correctly:
We also advised the client to contact the theme author to ensure proper WPML configuration for these fields.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
