Problem: The client was experiencing an issue where the German logo was still displaying on the English version of the site, even after clearing the cache.
Solution: We recommended the following steps to resolve the issue: 1. Remove and re-add the logo from the Cornerstone >> Theme Options page. 2. Go to Media >> Library, search for the logo image name to find its ID. 3. Go to the Admin strings translation page, search for the logo ID, and enable its translation. 4. Go to WPML >> String Translation and add the English logo image ID as the translation.
After following these steps, the correct logo should display for each language.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket.
Problem: The client's multilingual website was not displaying the correct logo for the English version when using the X-Theme.
Solution: 1. We identified the media ID of the current logo image (ID: 19663). 2. We navigated to WPML > String Translation and used the 'Translate texts in admin screens' option at the bottom of the page. 3. We searched for the logo's ID number, checked the box on the left, and selected "Add to String Translation". 4. Once the string was added to the list, we clicked the "+" icon to add a translation for the English language. 5. We entered the media ID of the English logo (ID: 16028) and appended ":full" to specify the image size as required by the theme.
If you're experiencing a similar issue with your logo not switching for different languages, we recommend following these steps to add the correct logo to the String Translation and specify the appropriate media ID for each language.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client was experiencing an issue where two menus, one in German and one in English, were displaying on the same page when switching from German to English. The client suspected that the Cornerstone plugin might be causing the issue, as it was used on other sites without problems. A temporary CSS hack was applied to hide the incorrect links, but the issue persisted.
Solution: We recommended a compatibility test to isolate the problem, which involves: 1. Backing up the website. 2. Deactivating all plugins except WPML and its add-ons. 3. Checking if the issue still occurs. 4. If not, reactivating plugins one by one to identify the culprit. 5. If the issue persists with non-WPML plugins deactivated, switching to a default theme like TwentySeventeen to test again. After further investigation, we determined that the issue was not with WPML or the Cornerstone plugin, but with custom code added to the child theme. We confirmed this by switching to the main theme (X Theme), which resolved the issue. We advised the client that the issue is related to the child theme and falls outside our Support Policy. For further assistance, we recommended consulting with a developer or a WPML contractor (http://wpml.org/contractors/).
If this solution doesn't look relevant to your situation, please open a new support ticket at the WPML support forum.
Problem: The client is experiencing a 'page not found' error when trying to review an automatic translation by clicking on 'edit translation' in the translation manager.
Solution: We recommend checking if the page you are trying to review is in the 'trash' bin. If it is, please try to restore the page and then attempt to review the translation again.
Regarding the separate question about replacing images with content in different languages, we suggest checking if the image editing is set up properly. If you need further assistance with this, please open a new support ticket.
Problem: The client had to create a new staging environment due to corruption and transferred credits, but WPML did not reflect the changes. Solution: We found that the client registered the site with the wrong sitekey. We corrected this issue by updating the sitekey to the correct one. If you're experiencing a similar issue, please ensure that you have registered your site with the correct sitekey. If this solution doesn't seem relevant to your problem, we encourage you to open a new support ticket with us.
