Problem: The client was facing an issue where the Arabic version of a product page did not display the 'Choose Weight and Cart' and 'Buy Now' button, showing 'Out of Stock' instead, unlike the English version. This problem affected multiple items. Solution: We recommended the following steps: 1. Go to WPML -> Support -> Troubleshooting. 2. Click on 'Synchronize posts taxonomies' for both products and variations. 3. Clear the cache in WPML. 4. Remove ghost entries from the translation tables. 5. Fix element_type collation. 6. Set language information. 7. Synchronize local job IDs. 8. Fix Terms count. 9. Fix post assignment for translations. After performing these steps, the client should check if the options to select weight and cart appear on the translated product page.
If the issue persists or if this solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the 'About Product' and 'Usage' ACF field content was missing in the Arabic version of a WooCommerce product. Solution: We found that the field group did not have a translation mode set. We changed it to 'Same fields across languages'. We recommend updating the product in the default language and its translation. After updating, please verify the changes on the Arabic product page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to do automatic translation for products on your site but encounter an OUT OF CREDIT message, despite having assigned credit to your site. Solution: If you're experiencing this issue, we recommend you first remove your domain from your account dashboard at this link: https://wpml.org/account/sites/. After removing the domain, generate a new site key for this domain. Next, navigate to WP > Plugins > Add New > Commercial Tab in your WordPress dashboard and replace the site key with the new one.
After completing these steps, if the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to display 100 products for each language (English and Arabic) on your WooCommerce shop page. While logged in as an Administrator, you see 100 products for both languages. However, as a non-logged-in user, the product count differs in the Arabic language, showing only 76 products. Solution: We recommend checking if this issue might be related to caching. Please try deactivating all plugins except WPML and WooCommerce, and then reactivate them. This action can often resolve discrepancies in product counts between different user states (logged-in vs. non-logged-in).
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to proceed with translations from English to Arabic using WPML, despite having credits. The translation status is stuck on 'Waiting for translator to Arabic'. Solution: 1. Check WPML-> Translations to see if any string packages need translation. 2. Provide debug information to help diagnose the issue further. Instructions on how to provide this can be found here: http://wpml.org/faq/provide-debug-information-faster-support 3. To resolve the credit issue, follow these steps: - Log in to your WPML account and go to the Sites page: https://wpml.org/account/sites/ - Delete the existing site key. - Create a new subscription key for your site. - Go to the Site Dashboard, navigate to Plugins >> Add New >> Commercial tab. - Click on the 'Unregister WPML from this site' button. - Register with the new site key and refresh the page. - Assign the credits to the site. If these steps do not resolve the issue, we recommend opening a new support ticket. It's important to address one issue per ticket to help us focus and assist you better. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please contact us through our support forum at https://wpml.org/forums/forum/english-support/.
