Problem: The client is experiencing an issue where the translated footer and banner added using the Divi Theme Builder only display in German, despite being translated into English. This problem occurs on both the German and English versions of the site. Solution: We recommend following the steps in our guides for the Divi and Translation Dashboard to ensure proper translation management. First, visit the Translating Your Contents guide and the Divi Builder Compatibility guide. Then, navigate to WPML -> Translation Dashboard. In the Divi Header Template, ensure you send all posts to translation. This action should help display the footer and banner in the correct language for each site version.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
