Problem: The client was unable to see the credits assigned to their website in their WPML account, despite the credits being visible on the website's WPML dashboard. Solution: 1. We advised the client to first unregister WPML from the WordPress dashboard by navigating to Plugins->Add new->Commercial tab and clicking on 'Unregister WPML'. 2. Next, the client should remove the site key from the WPML.org account and delete it. 3. After removing the key, the client should re-register the site in the WPML dashboard, which will generate a new key. 4. If the credits still do not appear as expected in the WPML.org account, the client might need to reassign the credits from the site back to the WPML.org account and then redistribute them to the site. This can be done by following the documentation here: How to remove credits from a site.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client rebuilt their website using the Divi page builder and expected the translation memory and credits from the original site to be shared with the new site. However, after translating a page that was already fully translated on the live site, 200 credits were unexpectedly used. The translation memory did not seem to be shared as anticipated, possibly due to content segmentation issues caused by the Divi shortcodes. Solution: We reviewed the client's situation and confirmed that differences in content segmentation between the old and new site versions were causing the translation memory to not recognize the content as the same. We provided a detailed explanation through a video (video link). To address the issue of the unexpectedly used credits, we reassigned 20,000 credits to the client's account to compensate for the discrepancies and partial matches of the translation memory.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: If you're experiencing issues accessing credits on both your live and staging sites after linking them via the WPML dashboard, it might be due to the credits being stuck in an old automatic translation account. Solution: First, visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. Next, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. Then, go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.
Problem: The client encountered a PHP Fatal error on the Translations Jobs tab, indicating an issue with calling a function on a boolean value in the WPML plugin code. Solution: We resolved the issue by repairing the corrupted WPML tables in the database. We executed a series of SQL queries to alter the tables and set the correct auto-increment values. Here are the queries we used:
ALTER TABLE `wp_icl_translation_batches`
CHANGE `id` `id` int(11) NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_translate_job`
CHANGE `job_id` `job_id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_translate`
CHANGE `tid` `tid` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
DELETE FROM `wp_icl_strings`
WHERE ((`id` = '0'));
ALTER TABLE `wp_icl_strings`
CHANGE `id` `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_string_batches`
CHANGE `id` `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_string_packages`
CHANGE `ID` `ID` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_string_positions`
CHANGE `id` `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_string_translations`
CHANGE `id` `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_string_status`
CHANGE `id` `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_languages_translations`
CHANGE `id` `id` int(11) NOT NULL AUTO_INCREMENT FIRST;
ALTER TABLE `wp_icl_languages`
CHANGE `id` `id` int(11) NOT NULL AUTO_INCREMENT FIRST;
... (and similar queries for other WPML tables). We asked the client to check if the issue was resolved after applying these changes.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client allocated 6000 credits to their staging site but received a message indicating no credits were available when trying to translate content. Additionally, they encountered a 'critical error' message when attempting to translate certain pages.
Solution: 1. We assigned 10k credits to the client's automatic translation account, which they should now see in the top left area of their WPML Translation Management page.
2. We advised the client to move the original 6000 credits back to their WPML.org account by clicking the blue "add/remove credits" button on their WPML account downloads page.
3. We instructed the client to remove the current site key from their WPML account, generate a new one, unregister WPML from the old key, and re-register WPML with the new key on their website. This process is to re-establish the connection between the website and a new clean automatic translation account.
4. For the 'critical error' issue, we recommended checking server configuration and compatibility with WPML's minimum requirements, activating WordPress debug, and testing for plugin or theme conflicts by deactivating all non-WPML plugins and switching to a default WordPress theme.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
Problem: The client is encountering a database error indicating a duplicate entry '0' for the primary key when trying to save a translation. This error suggests that AUTO INCREMENT may be deactivated on the database table.
Solution: 1. Check the
icl_translation_status
table in the database to ensure that AUTO INCREMENT is enabled. 2. If AUTO INCREMENT is not enabled, it needs to be activated. This may also require checking other WordPress tables like
wp_options
,
wp_posts
, and
wp_users
to ensure they have AUTO INCREMENT enabled where necessary. 3. If there is an entry with '0' in a table where you are trying to enable AUTO INCREMENT, you must remove that entry before you can enable AUTO INCREMENT. 4. Always ensure you have a recent and working backup before making any changes to the database.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
