Problem:
The client allocated 6000 credits to their staging site but received a message indicating no credits were available when trying to translate content. Additionally, they encountered a 'critical error' message when attempting to translate certain pages.
Solution:
1. We assigned 10k credits to the client's automatic translation account, which they should now see in the top left area of their WPML Translation Management page.
2. We advised the client to move the original 6000 credits back to their WPML.org account by clicking the blue "add/remove credits" button on their WPML account downloads page.
3. We instructed the client to remove the current site key from their WPML account, generate a new one, unregister WPML from the old key, and re-register WPML with the new key on their website. This process is to re-establish the connection between the website and a new clean automatic translation account.
4. For the 'critical error' issue, we recommended checking server configuration and compatibility with WPML's minimum requirements, activating WordPress debug, and testing for plugin or theme conflicts by deactivating all non-WPML plugins and switching to a default WordPress theme.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
