Problem: The client experienced multiple issues after translating their website from English to Greek using WPML. These included lost styling on shop pages, untranslated static text, lost product category hierarchy, missing translations under menu buttons, and a non-rendering map on the contact page. Solution: We identified that the issues were related to the 'Custom Product Type' template used on the site. The solution involved deleting the translated version of this template to ensure that the default language layout was used instead. This approach resolved the styling issues on the shop pages. For untranslated static text and other layout-related issues, we recommended manually translating the content or deleting and re-translating the specific layouts. If using the same layout builder without specific translations, it's advisable to delete the translated layout, allowing the default language layout to be used.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing styling issues on your multilingual site, specifically with thumbnails on different language pages, such as the Greek shop pages or blog thumbnails appearing incorrectly compared to the English versions. Solution: We recommend checking if the layout translations are causing the issue. In a similar case, we found that the layout was not translated correctly. We resolved this by deleting the problematic translation, allowing both language versions to use the default layout, which corrected the styling issues. You can view a video demonstration here: Video Link.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is facing issues with a broken widget area on the translated shop pages and difficulties in translating the timeline on their website. Solution: To address the broken widget area and enable successful translation of the timeline, we recommend the following steps: 1. Navigate to WPML -> Settings -> Custom XML Configuration. 2. Insert the following code:
3. Click the 'Save' button. 4. Edit the 'About Us' page in Greek. 5. Click the 'Update' button. 6. Complete the translation using the Advanced Translation Editor, which should now allow the translation of previously untranslatable text.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the top bar breaks on the English translation of their website. Solution: If you're experiencing a similar issue with the top bar breaking on a translated version of your site, we recommend you try inserting the following custom CSS code. Navigate to your WordPress dashboard, go to WP > Appearance > Customize > Additional CSS, and add the code below:
If this solution doesn't look relevant to your issue, please don't hesitate to open a new support ticket with us. You can do so by visiting the WPML support forum.
