Problem: You are trying to retrieve your credit from a website that has been removed and is currently under development. Solution: If you're experiencing this issue, we recommend checking your WPML.org account where we have moved your stuck credits. You should now be able to see them by visiting http://wpml.org/account.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to use their personal DeepL account with WPML for translating their website and is concerned about the high cost of translation credits indicated by the plugin. Solution: We explained that it is not possible to use a personal DeepL account with WPML. Instead, the client must use the translation credits provided or purchase additional credits through the pay-as-you-go subscription. The client's WPML subscription includes 90,000 translation credits. For additional credits, we recommend the pay-as-you-go option as the most economical. Detailed information on how automatic translation works and the associated costs can be found in our documentation here: Automatic Translation Pricing. To estimate further costs, clients can use the cost calculator available here: Translation Cost Calculator and check the word count on their site using this tool: Word Count Tool. For refund requests, clients should submit a form at: WPML Refund Request.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problema: El cliente tenía más de 10.000 créditos asignados a dos sitios web que ya no usaban WPML y, tras seguir las instrucciones para eliminar la licencia de ambos sitios, el saldo de créditos en su cuenta seguía siendo 0. Solución: Primero, verificamos la cuenta para el primer dominio mencionado y encontramos registros asociados. Sin embargo, no encontramos registros para el segundo dominio ni para una variante del mismo que el cliente sugirió posteriormente. Le pedimos al cliente que verifique si los créditos podrían estar asociados a otro dominio de prueba que no haya mencionado aún.
Si estás experimentando un problema similar y las soluciones proporcionadas no resuelven tu situación, o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problème : Le client souhaite savoir comment bénéficier des 90 000 crédits de traduction offerts avec une licence Agence Lifetime et les attribuer au site http://www.hoppen.care. De plus, le client a acheté 90 000 crédits prépayés qui ne s'affichent pas dans le back-office de son site, et souhaite également transférer 6000 crédits d'un site non existant. Solution : Nous avons informé le client que les crédits de traduction ne sont pas disponibles pour les comptes à vie, uniquement pour les abonnements annuels. Pour plus d'informations, consultez ceci. Concernant l'achat de 90 000 crédits prépayés, le coût est de 100 euros. Pour acheter, visitez ce lien. Nous avons également renvoyé les 6000 crédits sur le compte WPML.org du client.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're trying to automatically translate content on your site using WPML and find yourself redirected to add credits despite already having them set, this might be due to an issue with the automatic translation account ID. Solution: We recommend checking if your WPML installation or any recent changes might have created a new automatic translation account ID, causing your credits to be associated with a previous ID. Here’s what you can do step-by-step: 1. Visit your WPML account page at https://wpml.org/account and use the "add/remove credits" option to move your credits back to your WPML.org account. 2. Then, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML using the old key and re-register it using the new key. 4. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where purchased translation credits for totara.com are visible in the WPML Account but are not reflected in Translation Management -> Tools. Solution: If you're facing this issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to see the expected 926 translation credits on totara.com, as they had disappeared and were showing as 0 on both totara.com and the staging site. Solution: 1. We asked the client to navigate to the site where the credits were needed, go to WPML > Support > Troubleshooting, and share the ID under 'Your Automatic Translation account id is'. 2. Once the client provided the ID, we moved the credits to the specified site. The client was then able to see the credits by going to WPML > Translation Management > Tools.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problema: El cliente copió un sitio en otro dominio y registró ese nuevo en WPML, pero no reconoce los créditos asignados a ese nuevo sitio. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Visita esta página y haz clic en el botón de "añadir/eliminar créditos" para mover los créditos de vuelta a tu cuenta de WPML.org. 2. Luego, ve a esta otra página, elimina la clave del sitio actual, genera una nueva y sigue estos pasos en tu sitio web: - Ve a Plugins > Añadir nuevo > Comercial. - DESregistra WPML con la clave antigua. - REregistra WPML con la nueva clave. 3. Ahora, puedes volver a añadir los créditos a tu sitio siguiendo los pasos en esta documentación.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is trying to use prepaid credits for their main website, but the credits are currently on their build website. The main website is using a pay-as-you-go subscription instead of prepaid credits. Despite following the tutorial for transferring credits, the client cannot see any option to add or remove credits on their 'My Account' page, and the credits previously assigned to the development website are no longer visible. Solution: 1. We clarified that you cannot assign prepaid credits to a website using a pay-as-you-go subscription. For more details, please see our documentation here. 2. To switch back to using prepaid credits, you might find this support ticket helpful: this ticket. 3. We manually assigned the 90k credits to the site ID provided by the client. You should now be able to see the assigned credits in your site's backend under WPML > Translation Management > Tools.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to delegate credits to your site, but the site does not recognize the credits you transferred and only offers you to buy them. Solution: If you're experiencing this issue, we recommend you try the following steps to ensure your WPML plugin is properly registered, which is often the cause of such issues: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the new key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant because it’s outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are trying to reconnect the automatic credit feature in WPML but find that it is currently not connected. Solution: First, ensure that WPML is properly registered on your site. Follow these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key, if it exists. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it appears. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button. If you need further assistance or if the issue persists, please provide a debug report in the Debug Information box. You can find instructions on how to do this here: Provide Debug Information.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
