Problem: You transferred 40000 credits to your site but cannot see them in your account. Solution: If you're experiencing this issue, it might be due to the creation of a new automatic translation account ID when WPML is reinstalled or WordPress is reset. This can cause credits to remain in the old account. We have identified two separate automatic translation accounts in your case and have now moved the credits to the correct account. You should be able to see them on your site now.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: El cliente no puede transferir los créditos asignados a WPML.org. Solución: Si estás experimentando problemas para transferir créditos en WPML.org, te recomendamos verificar primero el total de créditos disponibles en tu cuenta. En este caso específico, se asignaron 2000 créditos al sitio del cliente y luego se devolvieron a su cuenta de WPML.org, actualizando el total a 184,000 créditos. Si los créditos no se reflejan correctamente, o si tienes problemas similares, te sugerimos abrir un nuevo ticket de soporte.
Es posible que esta solución sea irrelevante debido a que está desactualizada o no se aplica a tu caso. Te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si el problema persiste, no dudes en contactar con nuestro equipo de soporte.
Problem: You deleted a registered site, which was a WP-staging clone, and noticed that the credits on the production site disappeared and were not transferred back. Solution: We moved the credits back to your WPML.org account. Normally, you should be able to transfer credits by clicking the Add/remove credits button. If you're experiencing this issue, we recommend checking your WPML.org account to confirm the credits are now visible. If the credits still do not appear, or if this solution does not resolve your issue, please visit our support forum and open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution is outdated or not applicable to your case, please open a new support ticket at our support forum.
Problem: Sie möchten 90162 Kredite von der Website http://www.wir-vermieten.de auf rotogal.de mithilfe von WPML übertragen, aber die Übertragung funktioniert trotz Befolgung der Dokumentation nicht. Lösung: Wir haben die "90162" Kredite von der genannten Website auf die andere übertragen. Bitte bestätigen Sie, ob Sie diese nun auf rotogal.de sehen können.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung kontaktieren Sie bitte das WPML-Support-Forum.
Problema: No puedes usar los créditos disponibles para traducir tu blog en WPML, a pesar de haber asignado los créditos en la página de WPML, estos no se reflejan en tu sitio web. Solución: Es posible que los créditos estén asociados a un ID de cuenta de traducción automática antiguo debido a una reinstalación o restablecimiento de WPML o WordPress. Sigue estos pasos para resolverlo: 1. Visita tu cuenta de WPML y usa el botón "agregar/quitar créditos" para mover los créditos de vuelta a tu cuenta actual de WPML.org. 2. Luego, ve a tus sitios en WPML, elimina la clave del sitio actual, genera una nueva y sigue estos pasos en tu sitio web: - Ve a Plugins > Añadir nuevo > Comercial. - Desregistra WPML de la clave antigua. - Registra WPML con la nueva clave. 3. Finalmente, reasigna los créditos a tu sitio siguiendo las instrucciones en cómo asignar créditos de traducción automática a tus sitios.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client rebuilt their website using the Divi page builder and expected the translation memory and credits from the original site to be shared with the new site. However, after translating a page that was already fully translated on the live site, 200 credits were unexpectedly used. The translation memory did not seem to be shared as anticipated, possibly due to content segmentation issues caused by the Divi shortcodes. Solution: We reviewed the client's situation and confirmed that differences in content segmentation between the old and new site versions were causing the translation memory to not recognize the content as the same. We provided a detailed explanation through a video (video link). To address the issue of the unexpectedly used credits, we reassigned 20,000 credits to the client's account to compensate for the discrepancies and partial matches of the translation memory.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problema: Si estás intentando asignar créditos a tu sitio web y no se reconocen después de seguir los pasos necesarios, es posible que los créditos se hayan quedado atascados debido a un cambio en el ID de cuenta de traducción automática al desinstalar/restablecer WPML o WordPress. Solución: 1. Accede a tu cuenta en https://wpml.org/account y haz clic en el botón "agregar/quitar créditos" para mover los créditos de vuelta a tu cuenta de WPML.org. 2. Visita https://wpml.org/account/sites/, elimina la clave del sitio actual, genera una nueva y luego ve al backend de tu sitio web. 3. Ve a Plugins > Añadir nuevo > Comercial, desregistra WPML de la clave antigua y registra WPML con la nueva clave. 4. Sigue los pasos en https://wpml.org/es/documentation-2/traduccion-automatica-para-contenido-de-wordpress-con-wpml/como-asignar-creditos-de-traduccion-automatica-a-sus-sitios/ para volver a agregar los créditos a tu sitio.
Si después de seguir estos pasos continúas enfrentando problemas, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to ensure that the credits in your WPML dashboard match the credits in your account. Despite adding over 50,000 credits, they are not appearing in your WPML dashboard. Solution: If you're experiencing this issue, it might be due to a new automatic translation account ID being generated if WPML was uninstalled/reset or if WordPress was reinstalled from scratch. Here's what we recommend you try: 1. Visit your account page at https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. 2. Then, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to purchase more translation credits due to a connection error with the automatic translation service and needed guidance on how to buy credits in the new system. Solution: We advised the client on how to purchase translation credits by directing them to our documentation on prepaid credits and the pay-as-you-go subscription. For detailed steps, we provided links to our documentation:
We also recommended checking the connection to our servers by ensuring specific URLs are whitelisted by the hosting provider:
cdn.wpml.org
wpml.org
ate.wpml.org
api.wpml.org
ams.wpml.org
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using WPML to translate content on your site and have assigned credits for automatic translations. However, when you try to translate something, you receive a message indicating that you have no credits. Solution: This issue might occur if you have uninstalled/reset WPML or reinstalled/set WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here are the steps to resolve this: 1. Visit https://wpml.org/account and click the "add/remove credits" button to move the credits back to your WPML.org account. 2. Go to https://wpml.org/account/sites/, remove the current site key, generate a new one, then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key and RE-register WPML with the new key. 3. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client purchased 40k credits for automatic translation, but these credits are not appearing on their profile. Solution: First, we recommend checking your WPML account to see if the credits are displayed there. You can do this by visiting your WPML account page. If you see the credits there, you can assign them to your site manually. For detailed instructions on how to do this, please visit how to assign automatic translation credits to your sites. If the credits still do not appear or if you encounter any issues while assigning them, it might be due to an outdated issue or a specific case not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket so we can assist you further.
Problem: The client was unable to remove credits from their staging account at hostfullystag.wpengine.com and wanted to transfer them to a production account. They observed a discrepancy in credit amounts between the staging website and the WPML account. Solution: We moved the credits back to the client's main account to enable proper assignment to the desired production website. If you're experiencing a similar issue, we recommend checking your account for the updated credit balance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the credits in their WPML account were not visible in the backend of their website. Additionally, after deleting WPML from the plugins, it no longer appeared in the search results or in the existing plugins, and they were unable to add it as a new plugin. Solution: First, we addressed the issue with the credits not showing. This could happen if WPML is uninstalled or reset, as a new automatic translation account ID is generated, leaving the credits in the old account. We advised the client to: 1. Move the credits back to their WPML.org account by using the "add/remove credits" button on https://wpml.org/account. 2. Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML in their website's backend. 3. Re-add the credits to the site following the steps provided at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. For the issue of the missing WPML plugin, we suggested: 1. Downloading WPML from https://wpml.org/download/wpml-multilingual-cms/?section=changelog. 2. Going to Plugins > Add new > Upload in the website's backend, uploading the zip file, and then installing and activating the plugin.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
