Credits

Problème :
Vous avez acheté des crédits de traduction prépayés pour votre site WPML, mais ils n'apparaissent pas sur votre site et le nombre de crédits affiché sur votre compte wpml.org ne correspond pas à votre achat. Ce problème peut survenir si le compte de crédits de traduction est encore lié à une gestion précédente.
Solution :
1. Vérifiez et transférez les crédits vers votre compte WPML.org en cliquant sur "ajouter/supprimer des crédits" sur https://wpml.org/account.
2. Supprimez l'ancienne clé du site et générez-en une nouvelle sur https://wpml.org/account/sites/.
3. Allez dans le backend de votre site web, naviguez vers Extensions > Ajouter une nouvelle > Commercial, désenregistrez WPML de l'ancienne clé et réenregistrez-le avec la nouvelle clé.
4. Réattribuez les crédits à votre site en suivant les instructions sur https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.

Problem:
You are trying to withdraw credits from your site, but the system is not allowing it and instead prompts you to contact support. You were expecting to see a button to withdraw credits.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your wpml.org account and go to the Sites page.
2. Delete the site key for your site by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. For more details, see the documentation on why credits may be missing and how to fix it.
3. You can then assign the credits from your WPML.org account to any registered site by following the instructions in this documentation: how to assign automatic translation credits to your sites.

If the issue persists, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.

Problem:
You are experiencing issues with credits not appearing on your site after creating a new instance and assigning credits. You are also unsure about the process of unregistering and re-registering WPML with a new site key.
Solution:
The issue with the credits might be due to them being stuck in an old automatic translation account ID after reinstalling or resetting WPML. Here's how you can resolve this:
1. Visit your WPML account page and use the "add/remove credits" button to move the credits back to your WPML.org account.
2. Then, go to your sites page, remove the current site key, and generate a new one.
3. Access your website's backend, navigate to Plugins > Add new > Commercial, and UNregister WPML from the old key and RE-register it with the new key.
4. Re-add the credits to your site by following the steps outlined in this guide.
Please note that you do not need to install a new plugin for this process.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

Problem:
The client is using an older Lifetime account type that does not include translation credits and is seeking information on how to obtain translation credits as shown on the WPML pricing page.
Solution:
We recommend switching to our Pay-as-you-go subscription or purchasing a pack of prepaid credits. The Pay-as-you-go option allows the client to purchase credits directly from within the site as needed, providing full control over the purchasing process.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

Problema:
Il cliente ha bisogno di sapere quanti crediti sono necessari per tradurre circa 76000 parole dal italiano all'inglese, spagnolo e francese usando Azure come motore di traduzione. Inoltre, vuole sapere se le traduzioni verranno effettuate principalmente con Microsoft e solo se Microsoft non trova la traduzione per qualche parola, verrà utilizzato DeepL.
Soluzione:
Abbiamo chiarito che il motore di ricerca secondario, come DeepL, viene utilizzato solo se una lingua non è disponibile nel motore primario, e non per singoli segmenti di testo. Azure richiede un credito per ogni parola tradotta, quindi il numero di parole approssimativamente corrisponde ai crediti necessari, anche se generalmente si utilizzano dal 10 al 15% di crediti in meno di quelli calcolati. Per ulteriori dettagli sulle lingue supportate da Azure e DeepL, si può consultare qui.

Se questa soluzione non dovesse essere più rilevante, o non rispecchiare il tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di verificare le problematiche note, di controllare la versione della soluzione permanente e di assicurarti di avere installato le ultime versioni di temi e plugin.