Problem: The client translated all product attribute terms into every language using WPML but found that the term thumbnail images did not automatically display for all translated terms.
Solution: 1. Identify the custom field name used for term thumbnails. This can vary depending on the theme or plugins used. 2. Set the translation preference for this custom field in WPML to 'Copy'. This ensures that the thumbnail images display correctly across all languages. 3. If the field is set to 'Don't translate', change it to 'Copy' in WPML -> Settings -> Custom Term Meta Translation, then save the changes. 4. Update the translation of the term to reflect these changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to use the 'Preview' feature for a page or post to see the latest updates, but the preview shows old content instead of reflecting the most recent changes. Solution: We recommend trying the workaround described in the following link: Large Amount of Revisions Can Affect the Last Change Being Displayed. Please ensure to back up your database before making any changes. Additionally, defining a constant in your site's configuration can help limit the number of revisions, which might prevent this issue in the future.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is facing an issue where a checkbox is not appearing at checkout in Greek on their WooCommerce site, although it appears in English. Solution: We have identified that the issue is not caused by WPML. The problem arises because WooCommerce blocks rely on JavaScript translation files (.json files), which are not fully supported by WPML String Translation. Consequently, the site loads the native WooCommerce translations. In this case, the Greek translation for that string is incomplete. To address this, you can contribute to completing the translation at WordPress translation project.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are experiencing a PHP Fatal error on your website when using the WPML plugin's language switcher, specifically when switching back to the Dutch version from a category page. Despite increasing the zend.max_allowed_stack_size, the issue persists. Solution: We recommend the following steps to address the issue: 1. Save and remove the existing debug.log file from your server if it's too large, as it can affect performance. 2. Temporarily deactivate all plugins except for WPML and WPML String Translation to check if the issue still occurs. 3. Attempt to reproduce the error by switching between languages multiple times. If the error does not reoccur, it might have been caused by a conflict with another plugin. 4. If the issue persists, please provide specific steps or conditions under which the error occurs to help us further diagnose the problem.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the logo was not appearing in the navigation menu on their bilingual WordPress site using WPML. In the main language (English), the logo appeared everywhere except the navigation menu. In the secondary language (Greek), the logo did not appear at all. The issue was not present when WPML was deactivated. Solution: We identified that the issue was related to CSS settings. To resolve it, we added the following CSS code in Appearance -> Editor -> Styles -> Additional CSS:
We advised the client to flush the cache memory and update the translation of the FrontPage_EN template. Additionally, we recommended duplicating the FrontPage_EN template to Greek and translating it to ensure the menu structure is correctly applied in both languages. For detailed steps on duplicating and translating templates, please refer to the WPML documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where clicking a URL redirects to a nonexistent page and then to the "My Account" page, it might be due to an incorrect character in the URL. Specifically, an en dash (–) instead of a regular hyphen-minus (-) can make the URL invalid, as WordPress only recognizes regular hyphens in its slugs. Solution: We recommend copying the correct link directly from your browser’s address bar or manually replacing the dash. Ensure that the URL uses a regular hyphen. For example, the correct working link should look like this:
https://eji.com.hk/zh-hant/fine-brooches
Once the regular hyphen is used, the URL should work properly and no longer redirect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using WPML to translate your website's content. After translating a page through 'Products' in the WordPress backend and generating a new URL, the translated page cannot be viewed on the website and is only visible under the 'Preview' option. Additionally, there is an issue with two unrelated product pages being linked together. Solution: For the issue where the translated page cannot be viewed on the website, this is a known problem with the B2BKing plugin. We have a workaround that has been effective: 1. Navigate to WPML -> Settings -> Custom Term Meta Translation. 2. Search for 'b2bking_group_'. 3. You will find a list of fields starting with 'b2bking_group_' set to 'Don't translate'. 4. Change these to 'Copy' and click the Save button. 5. Go to WPML -> Taxonomy Translation, select 'Product Categories', edit the translations of the product categories, and click the save button. This should resolve the visibility issue of the translated page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
