Problem: The client is trying to translate the product attribute label 'Choisir votre modèle de Ski-Mojo :' for a product, but despite translating the attribute and clearing caches, the label remains in French for all languages except German. Solution: 1. We suggested renaming the file
to resolve the issue with the German translation not displaying correctly. 2. After renaming, the translation should work as expected, as confirmed on a staging site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is working on a new version of a website using Kadence Pro and has created a Kadence element template to customize the blog archive page. They have enabled the template for translation and rescanned the theme, but cannot find the string in WPML > String Translations. The archive does not translate into other languages, despite setting the Kadence element to apply to all languages. Solution: We recommend checking if the template is a custom post type (CPT) and ensuring it is enabled for translation. If it is a CPT, you can find and translate it by following the steps outlined in our documentation on assigning the translations to a translator and enabling custom post types for translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using both the Advanced Translation Editor (ATE) and the default WordPress Editor (Gutenberg and Kadence Pro) for translations on their website. They are concerned about losing translations when switching between these editors. Solution: We recommend choosing one editor for consistency to avoid conflicts or data loss. If the client prefers the default WordPress Editor for certain pages and wishes to stop using the WPML Translation Editor for those pages, they can disable the Translation Editor on a per-page basis by following these steps: 1. Open the default language page in Edit mode. 2. In the Languages metabox, disable the WPML Translation Editor for that specific page. 3. Now, when editing the translated page, it will open in the default WordPress Editor, and any manually updated changes will remain. For more details, please refer to our documentation on using different translation editors for different pages.
If this solution does not fully address your issue or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: While working on the new version of a website using the Kadence Pro theme, the client added a CTA button in the header. However, after configuring the button for translations, all language versions of the button incorrectly linked to the German landing page. Solution: We resolved the issue by following these steps: 1. Navigated to WPML >> String Translation page. 2. Clicked on the 'Translate texts in admin screens' link at the bottom of the page. 3. Searched for the button URL string and enabled its translation. 4. Returned to the WPML >> String Translation page, assigned the correct source language, and added the correct translations. We recommend the client to verify the changes by checking the updated translations.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You are experiencing issues where translated posts are showing as 'uncategorized' and errors occur when switching languages, stating 'couldn't find any post in this category'. Additionally, you are unable to run a synchronization as the sync button is not showing up. Solution: This issue might be related to permalinks being manipulated by SEO plugins like Yoast SEO. We recommend you to: 1. Install and activate the WPML SEO plugin by going to WordPress Dashboard > Plugins > Add New > Commercial (tab) and selecting WPML SEO. 2. After installation, navigate to WordPress Dashboard > Settings > Permalinks and click the save button to purge the cache. If these steps do not resolve the issue, it's important to ensure that your site is backed up before proceeding further. We suggest opening a new support ticket with us, providing access details in a private reply, after confirming that you have a backup.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact our support team for further assistance.
