Problem: You want to export products for only one language using WP All Export, but you can't find a filtering option to export only the products for one of the two languages. Solution: We recommend checking the Advanced Options on the second step of WP All Export. This section should provide the necessary settings to filter products by language.
If this solution does not resolve your issue or seems outdated, please visit https://wpml.org/known-issues/ to check for any related known issues. Also, ensure that you have the latest versions of your themes and plugins installed. If the problem persists, we encourage you to open a new support ticket for further assistance.
Problem: You want to add a different shipping class in translated products on your WooCommerce site, but the shipping class field is locked. Solution: In WooCommerce when integrated with WPML, product details including shipping classes are synchronized across translations. To have different shipping classes, you would need to create independent products for each language instead of translating them. Although there is an option to unlock specific fields at WPML > Settings > Custom Field Translation, we do not recommend altering these settings as it could lead to unexpected issues with how WooCommerce Multilingual & Multi-Currency functions.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client's site is built with Elementor and the Woodmart theme. They have translated the attributes using WPML, but the filters are not showing in the translated language on the product category pages. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WooCommerce → Settings → Products → Advanced. 2. Ensure that the option Enable table usage is disabled. This setting can prevent the attribute table from populating correctly in the secondary language. 3. Save the changes. 4. Clear the caches from your site and browser, then check if the filters appear in the translated language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, verify that you have the latest versions of your themes and plugins installed. If you still need help, feel free to open a new support ticket on our support forum.
Problem: You are trying to translate layouts for single product pages using WPML with the Woodmart theme and Elementor. After translation, instead of the pencil icon which indicates editability, a gear icon appears, suggesting issues with the translation process. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to the layouts page in your dashboard. 2. Edit the problematic layout in the default language. 3. Add 'V2' to the layout's title and update it. 4. Remove the 'V2' and update it again. 5. Click on the gear icon to update its translation. 6. Ensure the translation is 100% complete. 7. Click on the 'Complete Translation' button. Additionally, please share your Debug information with us to help diagnose the issue further. You can find a detailed explanation on how to provide this information here.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client wants to enable Catalogue mode for the English version of their site using WPML, specifically to hide prices and the 'add to cart' button on product pages. Solution: We recommend translating the product content first. Then, to hide the price and 'add to cart' button in the English version, you can add custom CSS. Go to your site's backend > Appearance > Customizer > Custom CSS area and insert the following CSS code:
This CSS will effectively hide the price and purchase options for products in the English version of your site.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is trying to translate product attribute labels on their site from Greek to English using WPML. The main issue is that the attribute 'Ιπποδύναμη' (horsepower) appears correctly in Greek but does not translate to 'Horsepower' in English, despite the values being translated. Additionally, there was confusion as the attribute translation seemed to indicate English as the original language instead of Greek. Solution: First, we recommend following the guide to find and translate strings that do not appear on the String Translation page. You can find the guide here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Next, to correct the default language of a string, please follow these steps outlined in our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client wants to format the language switcher in their website header to display languages with a '/' between them, specifically as 'EN/GR'. Solution: If you're experiencing this, we recommend you follow these steps: 1. Enable the language switcher. 2. Configure it to show only language codes by following the instructions here: https://wpml.org/forums/topic/use-language-abbreviations-in-menu-language-switcher/ 3. Use custom CSS to add '/' between the languages. Here is an example of how you can do it:
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
