Problem: You are trying to translate The Plus Info Box with WPML and encountering issues. The Plus Plugin does not appear in the translation chain, and even after manually editing the text in Elementor, the changes do not persist. Additionally, the expected translation field 'Prise de rendez-vous (chain)' is not appearing on the home page. Solution: First, ensure that you have registered the widgets for translation. This is not about plugin registration but specifically about registering widgets using XML. You can find a detailed guide on how to do this here: Registering Custom Elementor Widgets for Translation. Next, watch this video which demonstrates the steps to register page builder widgets: video. After following these steps, update the translations for the home page using the translation editor and check if the content of the plus widgets is visible.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problem: The client was experiencing issues where the domain in the URL was frequently changing, causing them to be logged out repeatedly. This issue was particularly problematic when trying to edit pages with Elementor, and it seemed related to domain changes. Solution: We adjusted the settings in WPML > Language > Language URL Format to stabilize the URL behavior. We recommended the client to try accessing their site using a different browser to check if the issue persists. It was found that using Chrome resolved the issue, whereas Safari continued to present problems. We suggested continuing with Chrome until future updates might address the issue in Safari.
If this solution does not resolve your issue, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is trying to translate a landing page and expects to see the English logo set in the media translation menu. However, the French logo appears instead. The logo is an SVG file added using the Elementor widget 'creative image', which is not translatable. Solution: We recommend manually editing the secondary language page using Elementor to set the correct logo. Here are the steps: 1. Access the default page editor 2. Change the language from the top-bar to English. 3. Click on 'edit with Elementor' and manually set the English logo.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where the button label from The Plus Addons for Elementor is not translating on their bilingual WordPress site, despite having configured all necessary settings and clearing various caches. Solution: We recommended that the client temporarily deactivate all plugins except for WPML, Elementor, and The Plus Addons for Elementor. They should then test this configuration by creating a new page and adding only one button to see if the translation issue persists. This step helps in identifying whether the problem is caused by a conflict with other plugins.
The client has reported that the TP-Button is not working while it's used in a carousel; he simply removed it.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing a blank 'Thank You' page after checkout when using the English version of their WooCommerce site, while the French version works fine. Additionally, the credit card field is not displaying in English during checkout. Solution: Firstly, we recommended installing and activating the WooCommerce Multilingual plugin, as it was missing from the client's site. This plugin is crucial for the proper functioning of WooCommerce features in a multilingual environment. The client can install the plugin via "Plugins > Add New > Commercial" tab. For more information, please visit WooCommerce Multilingual documentation.
After activating the plugin, the client should complete the setup and translate the 'My-account' endpoint to ensure the 'Thank You' page works correctly in English. For guidance on translating endpoints, please check this guide.
For the issue with the credit card field not displaying, we advised the client to scan the 'WooCommerce Stripe Gateway' plugin for strings to translate via "WPML > Theme and Plugins localization". After scanning, the client should use "WPML > String Translation" to search for the French text appearing on the English page and add translations by clicking on the "+" icon. If the texts are not found, the client may need to register them from the Admin screen. For more information on this process, please visit String Translation documentation.
If the solution provided here is outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our support forum.
