The client was unable to send a Global Header with base64 encoded fields for translation using WPML. Attempts to configure custom XML to handle the encoding were unsuccessful, resulting in errors and the removal of content from the translation job.
Solution:
We recommended updating the XML configuration in WPML settings to properly handle base64 encoded fields. Here is the correct XML configuration:
This configuration should be added under WPML->Settings->Custom XML Configuration. Additionally, we provided links to relevant documentation and known issues:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
A WordPress site has translated Dutch pages into German. However, when you open the German pages in the admin panel, Dutch content is displayed instead of the translated German content.
Solution:
We recommend following these steps to ensure that the translated German content displays correctly:
1) Navigate to WPML>>Translation Management>>Translators. 2) Add yourself as a translator. 3) Open the Dutch page you wish to translate (e.g., Asado barbecue) for editing. 4) Make a minor change in the page content, such as adding a new title field for testing purposes. 5) Update the page. 6) Go back to WPML>>Translation Management. 7) In the Pages section, filter the updated page by searching its title. 8) Send it for translation. 9) Visit WPML>>Translations (queue). 10) Translate the page.
Please ensure to perform a full site backup before attempting these steps. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You want to set attribute labels for a WooCommerce addon globally so they don't need to be adjusted for every language and avoid filling fields manually in every language in the product settings. Solution: We recommend going to WPML > Settings > Custom Field Translations, searching for the fields, and setting them to
Copy
. This will copy the original values when translating the products. Note that the fields might only be visible if you click "Show system fields". For more guidance, visit Translating Custom Fields documentation.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client updated to RankMath Pro and noticed that in RankMath Analytics, the Keywords tab only shows keywords for the Dutch version of the site and not for the German and English versions. Solution: We explained that this behavior is expected because the section displays keywords based on popularity, regardless of the keyword language or the destination URL. All data comes from the same Google Search Console tag, tracked under a single website property. To find keywords for specific language versions, use the "Search Post URL" bar at the top and paste the URL of the desired language version. Additionally, it's important to understand that Google customizes search results based on factors like browser language and search history, which can affect which keywords and pages appear in searches.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues where a new post added to the English version of your site is not immediately visible on the Dutch version due to Siteground cache not being cleared automatically across all language versions. Solution: We recommend checking with Siteground support to see if there is an option to add an alias domain so that the cache is also cleared from that domain. If this option is not available, you might suggest it as a feature request. This issue typically arises because the cache is cleared only from the default language domain. If you're using WPML and have multiple domains, the cache should ideally clear from all of them simultaneously.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML Support Forum.
