Problem: The client was experiencing issues with synchronization in WPML with Crowdin. There were three pending jobs that could not be processed or cancelled, specifically related to the 'Dark Homepage' and a 'Borrower Loan popup BTN'. The synchronization seemed to be stuck, and attempts to manually finish or cancel the jobs were unsuccessful. Solution: We resolved the issue by following these steps: 1. Navigate to WPML > Translation Management. 2. Select 'Dark Homepage' and send it for automatic translation to Dutch and Polish. 3. Go to WPML > Translations and approve the translations. This approach typically resolves issues where translations are stuck. We recommend trying the same steps for the 'Borrower Loan popup BTN' that was also mentioned.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing issues with the WPML plugin on your site, specifically it stopped working because it cannot load configuration files. The logs indicate a cURL error 28: Resolving timed out after 10000 milliseconds, and the WPML plugin cannot connect to wpml.org to check for new releases and security updates. Solution: First, verify if the /wp-json on your site is accessible as this might be a false negative. If it is accessible, the next step is to contact your hosting support for further investigation into the cURL error and the connection issues. They can provide more specific guidance on resolving these network-related issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with the integration between WPML and Crowdin on a WordPress site supporting 20+ languages. The integration picks up unnecessary strings, and syncing between the two systems is unreliable, making it difficult to understand why updates are not reflected. Solution: We cannot provide a custom integration between WPML's automatic translation and Crowdin Translation Service as the translation memory systems of the two are incompatible. However, if you're facing issues with the current integration with Crowdin and need further investigation into what is not working, we are ready to assist you. Additionally, if you are considering moving to WPML's automatic translation option, please provide more details on what you aim to achieve and share your site's Debug information with us. You can find instructions on how to provide this information here.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket here.
Problem: The client was unable to send a template string to their Translation Service (CrowdIn). The string appeared in the basket before sending but got lost during the process. This issue did not occur with a similar string in a different template.
Solution: We investigated and suggest the following steps: 1. Verify if the template "Front Landing TMPL" has been sent to Crowdin and check if it has been translated and delivered. 2. Check the WPML Jobs tab for the status of the translation jobs. If jobs were opened in a local translator and then canceled, they might not appear in WPML. 3. If you manipulated the database and emptied the icl_translate_jobs table, this could cause the issue. Instead, follow our recommended method to reduce the size of WPML tables: Reducing the size of WPML tables. 4. For the specific string that is not being sent, you can: A. Copy the translation from another language, as done with Bulgarian. B. Send the template to a local translator and use the Classic Translation Editor. C. Delete the problematic string in String Translation, update the template, and translate it again, possibly using translations from a similar string.
Please ensure to back up your site before making any changes.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in our support forum.
