Problem: The client is experiencing a critical error when trying to edit the WPML Arabic homepage while Yoast SEO is active. Additionally, the client cannot use Yoast SEO's search appearance feature properly when WPML is active. Solution: We have identified that the issue was caused by some options from Yoast SEO being translated into Arabic, which was causing the error. To resolve this, we recommend the following steps: 1. Ensure that the Yoast SEO options are not being translated, or if they are, that they are translated correctly. 2. If the problem persists, we suggest temporarily deactivating the Yoast SEO plugin and then editing the WPML Arabic homepage. 3. Once the homepage is edited, reactivate Yoast SEO and check if the issue has been resolved. If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client was unable to see the translated categories in the Arabic version of their website, even though they had translated them and published products within those categories. Solution: We accessed the client's website and changed the category order to "Name" in Appearance -> Widgets -> Shop Sidebar. This action made the categories appear correctly in the filter. We advised the client to check if the categories now work as expected. If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us.
Problem: The client is experiencing an issue where clicking on categories in the mobile interface in Arabic does not show any categories.
Solution: First, we recommend activating the WooCommerce Multilingual plugin, which is essential for translating WooCommerce Products and their categories. You can install and activate the plugin from the "Plugins > Add new > Commercial" tab.
After activation, translate the categories by following the instructions provided in the documentation.
It's important to translate all products into Arabic and ensure that the categories are translated, which will be done when you fully translate the product. After translating, click on the "Synchronize Product categories assignment in content" button found in the "WooCommerce > WooCommerce Multilingual > Categories" tab.
Problem: The client is experiencing an issue where two homepages menu items are displayed when using the site with the Arabic interface: one in Arabic and another labeled 'HOME' in English. Solution: If you're encountering a similar issue with duplicate home page menu items in different languages, we recommend trying the following steps: 1. Sync the menu from WPML >> WP Menu Sync page. For detailed instructions, please refer to our documentation on Automatic Menus Sync by WPML. 2. Go to Appearance >> Menus, switch to the Arabic language using the admin language switcher, select the main menu, remove the extra menu item, and save the changes. You can find more information in the Translating Menus Manually section of our documentation.
Problem: The client is experiencing an issue where products disappear from the shop page when switching the website language to Arabic. Solution: If you're experiencing products disappearing when switching languages on your WooCommerce site, we recommend you ensure that WooCommerce Multilingual is installed and activated. This add-on is necessary for running WooCommerce in multiple languages.
Please follow these steps: 1. Read the documentation on WooCommerce Multilingual. 2. Download and activate WooCommerce Multilingual from the WPML downloads section or via Plugins > Add New > Commercial in your WordPress dashboard. 3. Go to WooCommerce > WooCommerce Multilingual and complete the setup wizard. 4. Translate your products at WooCommerce > WooCommerce Multilingual > Products. 5. Translate taxonomies and attributes using the respective tabs within WooCommerce Multilingual. 6. Check WooCommerce > WooCommerce Multilingual > Status for any configuration issues.
