Problem: The client is trying to add a new language (PT-BR) to their site and wants the slug to be /pt/. They need the content to be automatically translated to Portuguese Brazil. However, when creating a personalized language, it translates to Portuguese from Portugal instead of Brazil, and the client cannot change the code or locale to match PT_BR. Solution: We recommend using the default PT-BR language option provided by WPML, as the pt_BR locale is reserved and already available. If you're experiencing issues with automatic translation quality, consider changing the translation engines. You can find more information on how to do this here: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client was unable to remove credits from their staging account at hostfullystag.wpengine.com and wanted to transfer them to a production account. They observed a discrepancy in credit amounts between the staging website and the WPML account. Solution: We moved the credits back to the client's main account to enable proper assignment to the desired production website. If you're experiencing a similar issue, we recommend checking your account for the updated credit balance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
