Problem: The client installed the WPML plugin and encountered issues where the Menu Items were not displaying in the Admin Menus area, although they were visible on the Front End. The client had previously experienced similar issues with posts and pages disappearing when WPML was enabled, which were resolved by the support team. The client sought a complete removal and reinstallation of WPML to address the recurring issues. Solution: We recommended a complete reset of the WPML plugin to ensure all settings and data associated with WPML were fully cleared before a fresh installation. This process involves: 1. Creating a full backup of the website. 2. Following the steps outlined in our documentation to reset WPML, which can be found here: Deleting Languages and Plugin Data by Doing a WPML Reset. 3. After confirming the removal of all WPML data from the database, reinstalling WPML by downloading the latest version from here, and then uploading and activating it through the website's backend.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: After installing the WPML plugin, the client's site menu disappeared, and they were unable to reply or message the supporter assigned to their ticket. Solution: We are currently investigating the issue with the disappearing menu. If you're experiencing this, we recommend trying to use a different browser or disabling specific browser extensions that might conflict with the reply functionality. For the menu disappearance issue, please follow the ongoing discussion and updates in our forum: https://wpml.org/forums/topic/menu-got-disappeared-after-installing-the-wpml/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: The client was experiencing issues with setting up WPML after installing it alongside the ACF plugin on their WordPress site. They encountered problems such as missing language options, a white screen during configuration, and URLs incorrectly prefixed with language codes. Additionally, pages were not displaying in the backend.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is working on a development site and inquires whether it is advisable to install the WPML plugin for translation purposes during the development phase or to wait until the site is complete. Solution: We recommend installing the WPML plugin on your development site as soon as you have content that needs translation. Here are the steps to follow: 1. Visit https://wpml.org/account/sites/ to create a new WPML development key. 2. Copy the key, then go to your development site, install WPML, and use the key. For migrating your site to the live environment, we suggest using the Duplicator plugin. You can find the plugin here: https://wordpress.org/plugins/duplicator/ Documentation for Duplicator is available at https://snapcreek.com/duplicator/docs/ Here is a tutorial on how to use Duplicator: https://www.youtube.com/watch?v=3YDQ3Ey_2wY After migrating, register WPML on your new site and enter the new key by logging into your WPML account, removing the old site, and adding the new site to receive a new key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
