pedroF-15

Problem:
The client installed the WPML plugin and encountered issues where the Menu Items were not displaying in the Admin Menus area, although they were visible on the Front End. The client had previously experienced similar issues with posts and pages disappearing when WPML was enabled, which were resolved by the support team. The client sought a complete removal and reinstallation of WPML to address the recurring issues.
Solution:
We recommended a complete reset of the WPML plugin to ensure all settings and data associated with WPML were fully cleared before a fresh installation. This process involves:
1. Creating a full backup of the website.
2. Following the steps outlined in our documentation to reset WPML, which can be found here: Deleting Languages and Plugin Data by Doing a WPML Reset.
3. After confirming the removal of all WPML data from the database, reinstalling WPML by downloading the latest version from here, and then uploading and activating it through the website's backend.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

Problem:
The client is working on a development site and inquires whether it is advisable to install the WPML plugin for translation purposes during the development phase or to wait until the site is complete.
Solution:
We recommend installing the WPML plugin on your development site as soon as you have content that needs translation. Here are the steps to follow:
1. Visit https://wpml.org/account/sites/ to create a new WPML development key.
2. Copy the key, then go to your development site, install WPML, and use the key.
For migrating your site to the live environment, we suggest using the Duplicator plugin. You can find the plugin here: https://wordpress.org/plugins/duplicator/
Documentation for Duplicator is available at https://snapcreek.com/duplicator/docs/
Here is a tutorial on how to use Duplicator: https://www.youtube.com/watch?v=3YDQ3Ey_2wY
After migrating, register WPML on your new site and enter the new key by logging into your WPML account, removing the old site, and adding the new site to receive a new key.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.