Problem: The client is experiencing an issue where WPML, when activated, prevents further reservations for the same dates after a booking is made on their WooCommerce Booking platform. For instance, if one snowmobile is booked for specific dates, those dates become blocked for all other snowmobiles. This issue does not occur when WPML is deactivated. Solution: We recommended the client to ensure they have followed all the steps in our guide for translating bookable products with WooCommerce and WPML. You can find the guide here: Translating WooCommerce Bookings with WooCommerce Multilingual. Additionally, we asked the client to provide details about any recent changes made to the site before the issue was noticed and to share access credentials for further investigation, ensuring that a full site backup is available or alternatively, to set up a staging site using the WP Staging plugin.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client was experiencing an issue where the English link did not appear on their French page. Upon investigation, it was found that the page contained a large amount of encrypted data, causing the data sent for translation to exceed the 1 MB limit.
Solution:
1) We advised the client to open the page for editing in the default language and make a minor change to refresh the translation settings. 2) Navigate to WPML>>Translation Management Dashboard and select the page for translation or update existing translations. 3) Send the page to the Translation Basket via WPML>>Translation Management>>Translation Basket. 4) Assign themselves as the translator and proceed to translate the page by clicking the Translate button in the WPML>>Translations queue. 5) Finally, check the WPML>>Translation Management>>Dashboard to ensure the workflow is correct.
Additionally, we recommended removing the encrypted data from the page after creating a site backup, then saving and translating the page. For more details on the translation process, refer to this documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
