ronaldT-5

Problem:
The client needed to remove the year 2002 from their website, where it incorrectly displayed as 2002-2024 instead of just 2024.
Solution:
We located the string using the 'Look for strings while pages are rendered' option in WPML > String Translation. The string was found under the domain 'Widgets' with the name 'widget body'. We made the necessary adjustment to display only the year 2024. If you're experiencing this issue, we recommend trying these steps to adjust the string as needed.

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
The client is experiencing an issue where all SEO score bullets are grey on the translated French pages in WordPress, indicating a potential problem with the SEO implementation on these pages.
Solution:
We recommend the following steps to address the issue:
1. Edit a page and verify if the SEO options are correctly applied.
2. Ensure you are following the steps outlined in the WPML documentation for using WordPress SEO with WPML, which can be found here: https://wpml.org/documentation/plugins-compatibility/using-wordpress-seo-with-wpml/.
3. Try disabling all non-WPML plugins and switch to a default theme to see if the issue persists. Remember to back up your site (both files and database) before making any changes.

If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

Problem:
You are seeing obsolete URLs in the WPML translation editor, which include URLs that should not be up for translation and some that contain two slugs or non-existent URLs.
Solution:
The issue arises because these URLs are still associated with specific page IDs in your database, even if they are no longer active or relevant. This can happen if data from previously used plugins (like Yoast) remains in your database even after the plugin is removed. To resolve this, we recommend checking your database for any residual data linked to these page IDs and removing them if they are no longer needed. This cleanup will help ensure that only relevant and current URLs appear in the WPML editor.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.