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Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum French. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

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Fuseau horaire du supporter: America/Lima (GMT-05:00)

Ce sujet contient 4 réponses, a 2 voix.

Dernière mise à jour par Nicolas Viallet Il y a 1 an et 11 mois.

Assisté par: Nicolas Viallet.

Auteur Articles
mai 11, 2022 à 5:23 pm #11201945

laurentI

Hello,

Problem with the Safari browser:

When I try to edit a page in the second language it does not work, it redirects me to the French version.

Also I don't have the tool bar at the top of the page on the English version and when I try to log in, it redirects me to the French version.

Note:
The option: "Disable browser language redirect" is checked
There is one domain name per language.
lien caché -> French (main language)
lien caché -> English

Translated with lien caché (free version)

mai 11, 2022 à 8:28 pm #11202599

Nicolas Viallet
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hello,

Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today.

Is the issue happening only on Safari? Did you try on another browser?

If it's specific to Safari, please try to clear your site's cookies from your browser.
- Go to Safari > Preferences > Privacy > Manage Website Data. Choose the website and select Remove.

Nico

mai 12, 2022 à 2:03 pm #11209783

laurentI

Hello,

Yes, the issue is only on Safari, and i tried to clear all cookies but it does not solve the issue.

Thank you,

mai 13, 2022 à 12:45 pm #11216757

Nicolas Viallet
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hi,

Could you please provide me with a temporary admin access (wp-admin)?

I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

IMPORTANT: Before we proceed, please backup your site and database.

I'll ask one of my colleagues with Safari to login to see if he experience the same issue.

Thanks,
Nico

mai 17, 2022 à 4:03 pm #11240121

Nicolas Viallet
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hello,

Thanks for providing me access, I can confirm the issue!

Let's try the following first (see screenshot for better understanding):
- Go to "WPML -> Languages -> Language URL format"
- Uncheck and check again the "Auto sign-in and sign-out users from all domains" option
- Click on the Save button
- Log out and log in again
- Save your permalinks in "Settings > Permalinks"

If it doesn't work, then we will need to do a proper debugging:
IMPORTANT: Create a full website backup first!
- Update all your plugins and theme to the latest version.

If the issue persist:
- Disable all plugins except WPML and its add-ons
- Check if the issue is happening again
- If it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled, It could come from your theme:

- Leave all the non-WPML plugins deactivated
- Switch to a default theme like 2020
- Try to recreate the issue now

If you have the chance, it would be best to do this in a staging (testing) environment.

Please let me know how that goes and if following any of these steps solved your issue or brought any change.

Nico

screenshot-2022.05.17-10_56_49.png

Le sujet '[Fermé] Unable to edit a page in the second language with Safari' est fermé aux nouvelles réponses.