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United States, Japan, Thailand, Argentina, France, UK

Acclaro specializes in expertly adapting brands, products, and services to new language markets.

Comenzar con Acclaro

In order to send files for translation to Acclaro, you first have to login to your account, and download and install the following plugins on your website:

  • WPML Multilingual CMS: the core plugin.
  • WPML Translation Management: this plugin will allow you to connect to Acclaro.
  • WPML String Translation: this plugin will allow you to translate interface strings.

If you do not have a WPML account yet, you can create a new one by simply choosing between our WPML Multilingual CMS and Multilingual CMS Lifetime plans.

Once you have access to your account, you can refer to our detailed step-by-step guide on how to download and install WPML. Please remember to register your website to receive automatic updates and gain access to POEditor services.

If you need any help with configuring the WPML plugin, you can go through our getting started guide or post queries on our support forum.

Connecting your website to Acclaro

Once all the required plugins have been installed and activated, all you need at hand for connecting WPML to the translation service is your Acclaro API Token.

Requesting an Acclaro account

You can request an Acclaro account by completing this form.


Retrieving your API Token

After submitting the form, a member of the Acclaro team will contact you to discuss translation terms such as available languages, deadlines and quotes. Once you reach a business agreement with Acclaro, an API Token will be sent to you by email.

You will need this API Token to be able to connect with WPML.

Activating and authenticating Acclaro

Login to your WordPress website, visit the WPML->Translation Management admin page and click on the Translation Services tab.

Translation Services Tab
Translation Services Tab


Locate the Acclaro service from the list and click the Activate button next to it.


Activating Acclaro
Activating Acclaro


Once the service is activated, click the Authenticate button. This is where you will need your API Token obtained in the previous step.


Authenticating Acclaro
Authenticating Acclaro


A popup window will appear in which you can enter your Acclaro API Token. After entering the value, click the Submit button.


Acclaro authentication dialog window
Acclaro authentication dialog window


After a few seconds, Acclaro will display at the top as the authorized service.


Acclaro is authorized
Acclaro is authorized


Congratulations! Your Acclaro account is now connected to your WordPress instance.

Now, you are ready to send content for translation.

Sending content for translation

To send pages for translation, go to the Translation Management module (WPML->Translation Management).


Translation Management


Select the pages you want to have translated by clicking the checkboxes in the first column. Next, select the target languages by checking the boxes, and click the Add selected content to translation basket button.


Selecting items to send for translation
Selecting items to send for translation


Go to Translation Management, and click on the blinking tab at the top of the page, called Translation Basket. By clicking this tab, you will find the list of all the pages (jobs) that you added to the basket, as well as the languages these items are to be translated into.

Here, you can verify the content you wish to translate, remove pages you mistakenly added, and change the Batch name. The Batch name will be visible on the Translation Jobs tab and will help you to find projects. When you are ready, simply click the Send all items for translation button to send everything to Acclaro.


Sending items for translation
Sending items for translation


When the translation basket’s contents have been successfully sent to Acclaro, you will see a confirmation message, as shown in the following figure.


Basket contents successfully submitted to Acclaro


Click on the Translation Jobs link you are given in the confirmation message, or click on the Translation Jobs tab at the top of the screen. From the next administration screen, you can see the Batch you just sent to translation.


Translation Jobs in progress after having been sent for translation


Receiving completed translations

As soon as a translation job is ready in Acclaro, it is also ready to be delivered to your website.

Having your completed translations delivered to your site

Depending on your configuration, translations will be delivered automatically or can be manually fetched from your WordPress admin panel.

To check your configuration settings, open WPML->Translation Management, and click on the Multilingual Content Setup tab. Find the Translation Pickup mode section, and check the selected option.


Selecting translation delivery method


The Translation Service will deliver translations automatically using XML-RPC option implies that a translation will be delivered to your website automatically as soon as it is ready.


Completed jobs


The site will fetch translations manually option implies that completed translations can be downloaded from the Translations Dashboard (WPML->Translation Management) by using the Check status and get translations button at the top of the page.

Fetching completed translations in manual mode


Canceling translation jobs

Although you cannot cancel individual translations from WPML, you can delete an individual job or an entire project from Acclaro by contacting your Acclaro Project Manager.

NOTICE: Be aware that cancellation requests for previously submitted work should be sent as soon as possible since Acclaro cannot cancel translation work that has already been completed.

Having your canceled translations returned to your site

Depending on your Translation pickup mode configuration, when the project is canceled, information will be returned to your site automatically or after you have manually checked for canceled translations by clicking the Check status and get translations button in the Translation Management Dashboard.

Thus, if you select the Translation Service will deliver translations automatically using XML-RPC option, all you need to do is wait for its delivery.

If you select The site will fetch translations manually option, you will need to click on the Check status and get translations button.


Manually checking for cancelled translations
Receiving cancelled translations back


When a project is canceled, it’s removed from the Translation Jobs tab in WPML.


Translations are ready but haven’t been delivered to my site. What should I do?

Go to Translation Jobs tab and click the Synchronize status button next to the batch you want to fetch. This will trigger a synchronization with Acclaro servers, and all translation jobs belonging to that batch will be downloaded to your site in a few minutes.


Synchronizing status


You might also have to click Check status and get translations button at the top of the Translation Dashboard page if the XML-RPC is not available for your site.

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