Problem: If you're experiencing an issue where a translation job seems stuck and perpetually shows as 'In Progress' for a specific page, even after multiple attempts to cancel and resubmit the job, and manual translation doesn't resolve the issue, this summary might help. Solution: We recommend updating to the latest version of WPML's Advanced Translation Editor, specifically version 3.3.0, as this version addresses and resolves the issue with stuck translation jobs. After updating, try resubmitting the translation job.
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client repurchased WPML and is trying to use the automatic translation feature, but the plugin still shows as expired in the WordPress plugins list even after renewal. The automatic translation does not work, and the Translation Jobs section displays an error that it could not read the jobs. Solution: 1. Go to Plugins -> Add Plugin -> Commercial tab on your website. 2. Unregister WPML by clicking the unregister link. 3. Visit https://wpml.org/account/sites/ and delete the existing site key. 4. Return to Plugins -> Add Plugin -> Commercial tab on your website and click the register link to register again with a new site key. 5. If the problem persists, go to Plugins > Add New > Commercial > Click “Check for updates” and ensure all WPML plugins are updated to the latest versions.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
