Problem: The client is experiencing issues with WPML where translations are not appearing or are lost after making changes. This occurs even after using an older recommended version of WPML.
Solution: We recommend the following steps to potentially resolve the issue: 1. Update WPML to the latest version (4.7) and String Translation to 3.3.0. Follow these detailed steps: - Navigate to Plugins -> Add New -> Commercial. - Unregister WPML by clicking the unregister link. - Visit https://wpml.org/account/sites/ and delete the existing site key. - Create a new site key for your site. - Return to Plugins -> Add New -> Commercial on your website. - Click the register link and use the new site key to register. - Click "Check for updates" button to list new versions. 2. After updating, clear all caches and retry accessing the privacy page or any other page. Please ensure to take a full backup of your website and database before proceeding with these steps.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with markers being erased when pasting text into the new Advanced Translation Editor (ATE), or if copying the original text does not apply the markers in the new ATE, here's what we've found: Solution: Our developers have identified that in the new ATE, any pasted text is stripped of markers, although existing markers within the editor are preserved unless they are completely overwritten. This behavior was consistent with our previous editor version. We are planning to address this in a future release after further evaluation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to edit a translation but are being redirected to your admin dashboard instead of the translation editing page. Solution: We recommend running the troubleshooting option "Set Translation Information". You can find this by navigating to WPML > Support > Troubleshooting in your admin dashboard. This should resolve the redirection issue. Please verify if the problem persists after performing these steps.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problema: Stai cercando di salvare una traduzione che contiene un link, ma non riesci ad applicare i marcatori. Quando clicchi sul link nella frase, il marcatore non viene applicato alla traduzione selezionata. Invece, appare un banner che suggerisce di saltare per ora. Soluzione: Ti consigliamo di provare a passare alla versione precedente dell'editor. Puoi farlo dalle impostazioni in alto a sinistra.
Se questa soluzione non risolve il problema o se sembra non essere piรน rilevante, ti invitiamo a consultare la pagina dei problemi noti per verificare se esiste una soluzione permanente per la tua versione. Assicurati inoltre di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
Problem: The client is experiencing an issue where line breaks are missing in the translated content using the Advanced Translation Editor, causing the layout to differ from the original language. Solution: We recommend resending the translation job from WPML -> Translation Management to see if the issue is resolved with the latest update of the Advanced Translation Editor. Please ensure you have the latest version installed. If the problem persists, we suggest checking our known issues page and verifying that you are using the latest versions of all themes and plugins. If this solution does not apply or is outdated, or if you continue to experience issues, please open a new support ticket. We also recommend reviewing our Privacy and Security Policy before providing access details.
Problรจme: Vous tentez de traduire vos pages classiques avec WPML, mais seulement une partie des pages est traduite. Vous observez que certains contenus semblent prรฉsents dans l'รฉditeur de traduction, mais ils ne sont pas tous visibles, possiblement ร cause de contenus masquรฉs en version desktop. Solution: Nous avons identifiรฉ un problรจme de traduction bloquรฉe due ร une erreur technique. Voici les รฉtapes pour rรฉsoudre ce problรจme: 1) Accรฉdez ร WPML>>Support et cliquez sur le lien Troubleshooting. 2) Dans la page Troubleshooting, cliquez sur les options suivantes dans la section *Clean up* et attendez la confirmation du traitement aprรจs chaque option: - Vider le cache dans WPML - Supprimer les entrรฉes fantรดmes des tables de traduction - Corriger la collation de element_type - Dรฉfinir les informations sur la langue - Fixer la collation des tables WPML - Attribuer un statut de traduction au contenu dupliquรฉ - Fixer le nombre de termes - Correction de l'assignation du type de message - Nettoyer et optimiser les tables de chaรฎnes - Annuler les travaux automatiques en cours 3) Renvoyez le contenu ร la traduction automatique.
Si cette solution ne rรฉsout pas votre problรจme ou semble dรฉpassรฉe, nous vous recommandons de vรฉrifier les problรจmes connus, de vรฉrifier la version du correctif permanent et de confirmer que vous avez installรฉ les derniรจres versions des thรจmes et plugins. Si le problรจme persiste, n'hรฉsitez pas ร ouvrir un nouveau ticket de support sur notre forum de support.