Problem: The client is unable to display translation flags on their website despite deactivating all plugins except WPML and using the standard WordPress theme. The issue persists even after removing all custom CSS. Solution: We discovered that the footer language switcher is actually present but hidden. We recommend checking the settings in the custom CSS section of your theme, which can be accessed here: Theme Custom CSS settings. For the main menu, ensure that the locations are correctly set to display the mega menu where the language switcher should appear.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues with product variants disappearing after updating WooCommerce Multilingual & Multicurrency to version 5.3.9, it might be due to conflicts with other plugins or themes. Solution: We recommend the following steps to troubleshoot and resolve the issue: 1. Ensure that only WooCommerce, WPML, and our addons are enabled when updating to the latest version of WooCommerce Multilingual & Multicurrency. 2. If the issue persists, try enabling all plugins and the child theme again to check if the problem still does not occur. 3. On your live site, delete any minified files created by Assets Cleaner PRO and clear the site's cache before updating. 4. Check for configuration issues under WooCommerce > WooCommerce Multilingual & Multi-Currency > Status. 5. Go to WPML > Settings > Post Type Translation and set "Variations (product_variation)" to "Translatable - only show translated items" and save the settings. 6. In WPML > Settings > Custom Fields Translation, click "Show system fields" and set the field
_crosssell_ids
to "Translate". If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: El cliente tiene problemas al traducir la sección Blog de su sitio web que utiliza Thrive Architect. Los textos y botones de la plantilla se actualizan en ambos idiomas en lugar de mantenerse específicos para cada idioma. Solution: Primero, asegurarse de que la plantilla esté configurada para traducirse independientemente en WPML. Esto se puede hacer en WPML -> Configuración -> Traducción de tipos de entrada, marcando 'Thrive Template (thrive_template)' como traducible y guardando los cambios. Luego, en WPML -> Administración de traducción, buscar y duplicar la plantilla del Blog llamada 'List Layout With Sidebar'. Finalmente, traducir la plantilla directamente utilizando el enlace proporcionado. Sin embargo, se identificó que Thrive Architect no es compatible con WPML, lo cual puede ser la causa del problema. Se recomienda contactar a los autores de Thrive Architect para obtener un manual específico de traducción si es necesario.
Si esta solución no resuelve el problema o parece desactualizada, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos y verificar que se tiene instalada la última versión de los temas y plugins. Para más asistencia, visite nuestro foro de soporte.
Problem: Вы сталкиваетесь с ошибкой валидации имени пакета при попытке назначить задание, и ресурсы не загружаются по определенным URL. В логах присутствуют ошибки связанные с аутентификацией на сервере ATE. Solution: Если вы столкнулись с подобной проблемой, мы рекомендуем проверить, не блокирует ли ваш сервер запросы к определенным доменам. Вам может потребоваться добавить в белый список следующие домены или обратиться к вашему хостинг-провайдеру для этого:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
После подтверждения, что домены не блокируются, выполните следующие шаги:
Перейдите в Плагины -> Добавить новый -> Реклама на вашем сайте.
Отмените регистрацию WPML, нажав на ссылку отмены регистрации.
Вернитесь в Плагины -> Добавить новый -> Реклама и используйте новый ключ для регистрации.
Если данное решение оказалось неактуальным или не помогло в вашем случае, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, версию постоянного исправления и убедиться, что у вас установлены последние версии тем и плагинов.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: The client was unable to change the 'read more' and search placeholder texts in the Dutch language using the Kadence Builder, despite the strings being translated in WPML's String Translation section.
Solution: We discovered that the issue was related to how Kadence Builder's custom fields were registered with WPML. To resolve this, our team created a custom XML configuration to ensure these fields are recognized and translatable by WPML. Here are the steps we followed:
1. We examined the content inside the database of the main query post type to understand how the blocks were structured.
2. We created a custom XML configuration and added it to WPML > Settings > XML config tab. The XML code used was:
3. After saving the XML configuration, we made a small edit and saved the default language edit page, then updated the translated version with the correct placeholder text.
This solution allowed the 'read more' and search placeholder texts to display correctly in both languages on their respective pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client created a variable product in WooCommerce and needs to translate the name of the default variation. After translating, the product appears empty in the frontend. Solution: 1. Ensure the WooCommerce Multilingual & Multi Currency plugin is installed and activated. You can download it from here. 2. Edit the variable product in the default language ensuring that the "WPML Translation Editor" is enabled. 3. Translate the secondary language product using the WPML Translation Editor. For detailed steps, refer to this documentation. 4. If the variation still does not show in the frontend, follow these troubleshooting steps: - Clear the cache in WPML. - Synchronize posts taxonomies. - Remove ghost entries from the translation tables. - More steps can be found in the WPML Support Troubleshooting page. 5. Consider creating global attributes and translate them either during the product translation or via WooCommerce >> WooCommerce Multilingual & Multicurrency > Attributes tab.
If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to open the Elementor editor for a translated page/template, resulting in a 403 Forbidden error and an uncaught TypeError. Solution: The client said he had found a folder named /he/ on the server. Removing this folder solved the problem. If this solution is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the currency switcher does not affect the currencies displayed in sidebar widgets on the homepage, despite working correctly on product and category pages. Solution: We recommend deleting the
object-cache
and
advanced-cache
files from the wp-content folder on your staging site. This approach resolved a similar issue on our local test site, suggesting that cached data might be preventing the currency switcher from updating the sidebar widgets correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: You are adding new tours to your website and translating them using WPML. Although the translations are visible in the WordPress admin panel, they do not appear on the site. On the Spanish page, some tours are listed in English, and clicking on them results in a 'The page is not found' error. Solution: We recommend following these steps to resolve the issue: 1. Check the documentation on .htaccess issues with WPML. 2. Disable all non-WPML plugins and switch to one of the default themes to see if the issue still persists. 3. Ensure you create a backup of your site (both files and the database) before making any updates or changes.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate WooCommerce products and pages, but it results in duplicates and re-assigns the default pages. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to Dashboard->Pages. 2. Quick edit the page without the translations and set the slug to something else and set it as draft. 3. Quick edit the correct page and set the slug to the correct one. 4. Open the correct page and try to make some changes to see if the pages duplicate again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to update the WPML plugins and receive an ERROR message. This issue typically occurs when the site URL and the registered site URL do not match (e.g., with or without 'www'). Solution: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your WordPress site, go to Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the instructions to generate a new key. 6. Copy the new key, paste it into the input box on your site, and press the Register button. 7. Take a backup of your site. 8. Attempt to update the WPML plugins again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Dopo l'aggiornamento del plugin WPML, le impostazioni si sono resettate e il sito non riesce più a trovare le pagine. Inoltre, la lingua italiana ora appare nella sottocartella /it, diversamente da prima. Solution: Se stai riscontrando questi problemi, ti consigliamo di: 1. Ripristinare un backup del tuo sito. Se non disponi di un backup, prova a contattare il tuo provider di hosting. 2. Aggiornare WordPress alla versione più recente. 3. Aumentare il WP Memory Limit seguendo le istruzioni su questo link. 4. Aggiornare WPML alla versione più recente, se la tua versione è precedente alla 4.6, segui le istruzioni su questo link.
Se la soluzione proposta non risolve il problema o sembra non essere pertinente perché potrebbe essere superata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare i problemi noti su questa pagina, di verificare la versione della correzione permanente e di confermare di avere installato le versioni più recenti dei temi e dei plugin.
