Problem: The client was unable to display all available languages in the WPML language switcher on English pages, which is the default language. Despite enabling settings like 'Use directory for default language' and 'Always show languages (even if not translated)', and performing actions such as clearing WPML caches and re-saving permalinks, only English was displayed in the switcher. Additionally, the Menu Sync tool was returning a 500 error. Solution: We resolved the issue with the language switcher not displaying all languages by clearing the cache at the hosting provider, Kinsta. This action allowed the switcher to appear correctly in English. For the 500 error with the Menu Sync tool, we recommend checking server error logs for more details or increasing the PHP memory limit, as it might be related to server resource limits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: After migrating a website from one server to another, the layout is damaged, and a PHP fatal error related to the WPML plugin occurs. The error message indicates an issue with
DOMDocument::loadHTML()
being called with an empty argument. Solution: 1. Manually upload fresh copies of the WPML plugins from your account at https://wpml.org/account/downloads/. 2. Temporarily disable all plugins except for the WPML plugin to check if the issue still occurs. 3. If the problem persists, provide temporary access (wp-admin and FTP) to a staging or test site where the problem can be replicated. Include exact steps to replicate the issue for more efficient investigation.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported a fatal error involving WPML and Elementor Pro plugins, which prevented Elementor from loading correctly. Additionally, there were issues with missing images on the website, specifically on the front page, which seemed to affect the slider's functionality. Solution: We clarified that the fatal error the client mentioned was related to Elementor and occurred even when WPML was disabled, indicating that it was not a WPML issue. We advised the client to contact Elementor's support team for a resolution regarding the error. For the missing images, it was noted that they had been deleted from the server, which the client was addressing by re-uploading them.
If this solution does not resolve your issue, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client experienced issues like a WPML-related banner about Media Translation setup did not disappear. Also, the client realized that the Translation Dashboard entries did not match up with the translation status of existing content. Solution: 1. We recommended increasing the WordPress memory limit to at least 256 MB to meet WPML's minimum requirements, which could help with overall site performance and stability. The client can add the following code to the wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
2. For the media translation installation issue, disabling and re-enabling the 'WPML Media Translation' plugin resolved the notification banner problem. 3. Regarding the translation job issues, it was suggested to check if any original content existed twice on the website. We found various posts sharing the same title, which led to confusion for the client on the Translation Dashboard.
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that while the English version of their portfolio page displayed images correctly, the Swedish version did not show any images. Solution: We checked the client's site and found that the images were appearing correctly in both the English and Swedish versions of the portfolio page. It seems the issue resolved itself, possibly due to a caching problem or a delay in updates being reflected on the site.
If you're experiencing similar issues with images not appearing in translated versions of your pages, we recommend clearing your site's cache and ensuring that all translations are fully published. Additionally, verify that your media translation settings are configured correctly in WPML.
If the problem persists, please visit our support forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problema: El cliente está recibiendo un mensaje indicando que su sitio no cumple con los requisitos mínimos de WPML. Solución: 1. Verificar los límites de memoria del sitio: - Ir a Herramientas → Salud del sitio en el escritorio de WordPress. - Hacer clic en la pestaña Información. - Expandir las secciones Servidor y Constantes de WordPress. - Buscar el Límite de memoria de PHP y el Límite de memoria de WordPress. WPML requiere un mínimo de 128 MB para cada uno. - Si los valores son inferiores a 128 MB, contactar al proveedor de alojamiento web para aumentarlos o consultar guías en WordPress sobre cómo hacerlo. 2. Revisar la configuración de la API REST de WordPress: - Verificar si algún plugin de seguridad o configuración de firewall está bloqueando las solicitudes no autenticadas a la API REST, necesarias para el funcionamiento de WPML. - Desactivar o ajustar la configuración que restringe el acceso y borrar la caché del sitio. 3. Comparar los requisitos del sitio con los mínimos de WPML en https://wpml.org/home/minimum-requirements/.
Si después de seguir estos pasos el problema persiste o la información proporcionada aquí no es relevante debido a que podría estar desactualizada o no aplicar en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are using WPML on your site and are trying to exclude certain elements from being removed by the 'Remove Unused CSS' feature in the WP Rocket plugin. You are experiencing issues on the front end with the second language when using this feature. Solution: We recommend contacting the WP Rocket support team directly for assistance with configuring their settings to work well with your site, as this issue involves a third-party plugin and falls outside our scope of support.
If this solution is outdated or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket with us.
Problem: The client is using WPML to translate images for different languages on their website. Some translated images are not displaying correctly across various language versions of the site. Solution: We visited the page provided by the client and confirmed that the images are displaying correctly. If you're experiencing this issue, we recommend trying the following steps: 1. Clear your browser's cache. 2. Try accessing your site in incognito mode. 3. Use a different browser to see if the issue persists.
4. Sent the page to translate again.
If these steps do not resolve the issue, it might be because the solution is outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at our support forum.
Problem: The client is experiencing a PHP fatal memory exhaustion error when attempting to synchronize attributes and update product variations on a WooCommerce site with WPML active, even after increasing the server's memory to 768MB on a cloned site. Solution: We recommended performing standard conflict checks to isolate the cause, which involves: 1. Deactivating all non-essential plugins except for WPML Multilingual CMS, WPML String Translation, WooCommerce, and WooCommerce Multilingual & Multicurrency. 2. Switching to a default WordPress theme like Twenty Twenty-Four or Twenty Twenty-Three. However, since these steps are not feasible on the client's production site, we advised a hands-on review by a WPML specialist. The client confirmed that the plugin "Query Monitor – The developer tools panel for WordPress" was the cause of the error; the production site is now working correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problema: O cliente está enfrentando problemas com a não visualização da estrutura do menu em francês na página interna, mesmo após seguir as orientações do assistente de inteligência artificial do WPML, atualizar os plugins, sincronizar o menu pelo WPML e criar um novo menu manualmente. Solução: Verificamos o painel do site do cliente e constatamos que o menu principal está funcionando corretamente e contém todas as traduções, incluindo a do francês. O problema estava na navegação entre os menus e suas traduções, onde o cliente estava visualizando um menu diferente, chamado "menu Français", que estava vazio. Um vídeo foi gravado para explicar melhor a navegação entre os idiomas e esclarecer a confusão: https://www.loom.com/share/d59d0b97e3a14ec08854273b1f55da4b.
Se esta solução não resolver o seu problema ou se ela parecer desatualizada, recomendamos abrir um novo ticket de suporte. Também é altamente recomendável verificar os problemas conhecidos, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes de temas e plugins.
Problema: El cliente ha añadido reCAPTCHA V3 en varios idiomas en su sitio web, pero frecuentemente este vuelve al idioma original. Además, no puede modificar el reCAPTCHA en el idioma adicional debido a un icono de engranaje que lo impide. Solución: Si estás experimentando problemas similares con reCAPTCHA V3 en un sitio multilingüe con diferentes dominios, no es necesario crear una clave para cada dominio. Simplemente agrega todos los dominios a una sola clave de reCAPTCHA desde el panel de administración de Google. Esta solución ha funcionado para otros usuarios y es independiente de WPML.
Si esta solución no resuelve tu problema, o si parece estar desactualizada o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
