Problem: The client is unable to view or edit pages in the WordPress admin area; the pages tab appears blank. This issue occurs when WPML is enabled, but not when it is disabled.
Solution: We investigated the issue on a clone of the client's site and found that all pages are visible and editable when WPML is enabled, provided that a standard WordPress theme is used. The problem arises specifically when the custom theme 'MiNT' is active. This theme is not listed in our compatibility list, suggesting it may not be compatible with WPML. We recommend contacting the theme provider to check for compatibility issues or consider using a different, WPML-compatible theme.
Additionally there were memory and runtime limits of the server itself which caused the issue. Increasing the limits also helped fixing the issue.
If this solution does not resolve your issue or seems outdated, please check our related known issues, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client has created a page in German and translated it into English using WPML Translation Management. However, the custom CSS that works on the German page does not apply on the English page. Solution: First, ensure that all URLs in your database, including those for fonts and other resources, are updated from HTTP to HTTPS. This can be done using a search-and-replace operation in the database. Additionally, check the order in which the custom CSS is loaded. On the German page, the CSS loads after the
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: Utilizzando "String Translation" per la traduzione di una stringa, le traduzioni automatiche sono disponibili solo per l'italiano e il portoghese, mentre per il bulgaro e il greco i campi rimangono vuoti. Soluzione: Abbiamo spiegato che se vedi delle stringhe tradotte in String Translation, ciò avviene perché esistono già dei file di localizzazione per quel plugin. WPML non traduce automaticamente le stringhe, poiché sarebbe troppo costoso tradurre migliaia di stringhe. Se esiste un file di localizzazione, WPML lo caricherà e sarà possibile modificarlo, altrimenti non verrà fatto nulla. Evidentemente, il plugin Sensei è localizzato in italiano e portoghese, ma non in bulgaro e greco, oppure il cliente non ha scaricato le traduzioni per queste lingue.
Se la soluzione proposta risulta essere irrilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare i problemi noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
Problema: Il cliente sta cercando di impostare un dominio diverso per ogni lingua sul proprio sito, ma nonostante i DNS siano puntati correttamente, i domini non funzionano come previsto. Soluzione: Se stai riscontrando lo stesso problema, ti consigliamo di verificare se i domini sono configurati correttamente prima di attivare WPML. Puoi farlo visitando i tuoi nuovi domini o sottodomini; tutti dovrebbero mostrare lo stesso sito senza reindirizzamenti. Ad esempio, se hai i domini "example.com" e "example.de" e WPML è disattivato, dovresti vedere lo stesso contenuto visitando uno qualsiasi di questi domini. Se questo non accade, è probabile che ci sia un problema di configurazione lato hosting. Contatta il tuo provider di hosting per ulteriori verifiche.
La soluzione potrebbe non essere più rilevante a causa di aggiornamenti o modifiche successive. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare le questioni note, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin. Per assistenza ulteriore, visita il forum di supporto WPML.
Problem: The client is experiencing a 'Mismatched Price' error in Google Merchant Center due to schema markup showing USD instead of EUR for German visitors on a WooCommerce site using WPML and WooCommerce Multilingual. Despite correct frontend display of prices, the schema markup does not reflect the visitor's currency. Solution: We explained that Google uses a bot to index websites, often from the USA, which is why USD is fetched as the currency. This behavior is determined by Google and not something we can directly influence. More information on how Google handles locale-adaptive pages can be found here: Google's documentation on locale-adaptive pages.
For the issue of displaying MAD for Moroccan visitors while maintaining language-based currency settings for others, we suggested implementing a geolocation-based override. This can be achieved via custom coding using the
wcml_client_currency
hook. More details on this hook can be found here: WCML client currency hook. If custom coding is required, we recommend hiring a professional from the WPML contractors list: WPML Contractors.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You are trying to edit translations on your website but encounter issues where all icons under the flags display as eye icons instead of pencil or screw icons, and you receive an error message stating 'someone else is working on it'. Solution: 1. Verify if you are the only user set as a translator under WPML > Translation Management > Translators. 2. If there are other translators, go to WPML > Translation Management, select the job you want to review, and resend it for translation. This action should remove the previous user set as a reviewer, allowing you to translate the page. 3. The eye icon appears because the WPML configuration in WPML > Settings > First section is set up so that the content is reviewed after translation. 4. If the issue persists, follow these steps: - Navigate to WPML > Translation Manager. - Select a content piece that needs review (eye icon) and send it for translation. - Assign the translation to your user in the translation basket. - Go to WPML > Translations, translate the content if necessary, save the translation, and then review it using the eye icon.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where activating the WPML Multilingual CMS and WPML String Translation plugins causes their product pages to automatically switch to German, despite wanting English as the default language. Solution: We recommend following the steps provided in the WPML forum to change the default language settings of your site. You can find the detailed instructions here: Changing the Default Language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at https://wpml.org/forums/.
Problem: Estás desarrollando un sitio web y necesitas que varias categorías en tu página tengan el mismo slug en diferentes idiomas, usando Permalink Manager Pro. Sin embargo, el sistema añade '-2' al final de los slugs de las categorías de producto cuando intentas que sean iguales en diferentes idiomas. Solution: Este comportamiento es una restricción del core de WordPress y no proviene de WPML. WordPress no permite dos slugs iguales, por lo que automáticamente se añade un sufijo para evitar este problema. Además, te recomendamos incrementar el límite de memoria de WordPress a un mínimo de 128Mb para mejorar el rendimiento general. Puedes hacerlo añadiendo el siguiente código en tu archivo wp-config.php, justo encima de la línea /* That's all, stop editing! Happy blogging. */:
Puedes verificar el límite de memoria actual en WPML -> Soporte.
Si esta solución no es relevante para ti porque está desactualizada o simplemente no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing an issue where the WPML string translation stopped working after migrating their site to EKS (Amazon). The site is running on PHP version 8.3, and all plugins were updated. Despite troubleshooting, only a complete reset of the plugin seemed to work. Solution: We recommend the following steps to resolve the issue: 1. Create a full site backup. 2. Downgrade the PHP version to v8.2. 3. Update any outdated plugins or themes. 4. Flush any cache memory that might exist. 5. Activate the WordPress debug mode by following the steps described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 6. Activate the String Translation plugin. 7. Check if there is any fatal error in the debug.log file located within the wp-content folder.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is experiencing issues with string translations not working as expected on their Events Calendar Page when translating from English to French. Specifically, translations revert back to English after the time expires or when the option 'Look for strings while pages are rendered' is disabled. Additionally, WP_DEBUG logs indicate that translation loading for several domains was triggered too early. Solution: We recommend enabling WP DEBUG to identify any relevant errors. This issue may not be directly related to WPML but could be due to how the theme or plugins handle text domains following recent updates in WordPress 6.7. Here are the steps to follow: 1. Enable WP DEBUG by following the instructions here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 2. Check for errors similar to those described in the WPML errata here: https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/ 3. Contact the support teams of the affected plugins for updates on resolving these issues. If these steps do not resolve the issue or if you need further assistance, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
