WCML

Problem:
The client was experiencing an issue where the Gift Card category products were not appearing in the English translation on both the frontend and backend of their WooCommerce site. The category synchronization button was missing, and translations were not updating correctly.
Solution:
We recommended the following steps to resolve the issue:
1. Navigate to WooCommerce > WooCommerce Multilingual > Categories and click on the button to synchronize categories. After synchronization, clear both site and browser caches.
2. If the issue seemed related to a plugin conflict, we advised deactivating all plugins except for WPML, String Translation, and WooCommerce to check if the problem persists. Then, reactivate the plugins one by one to identify any conflicts.
3. Check the assignment of categories to products in the English version via the WordPress Editor and ensure the Product base slug is translated correctly. For more details, visit https://wpml.org/documentation/related-projects/woocommerce-multilingual/#urls
4. If translations were stuck or showing as incomplete, we suggested navigating to WPML > Support > Troubleshooting and performing several maintenance actions listed there, followed by reattempting the translation.
5. For persistent issues, we recommended checking the Advanced Translation Editor's error logs for further clues.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.

Problem:
You are trying to set a fixed shipping price in a different currency using WPML on your WooCommerce site, but the price is being converted as if it were in the base currency. This issue arises due to a conflict between the exchange rate settings of the plugin and the WPML multi-currency settings for the same region.
Solution:
We recommend first ensuring that there is no conflict in the exchange rate settings that might affect the fixed price in another currency. You can try the following steps:
1. Disable all non-WPML plugins and switch to one of the default themes to check if the issue still persists.
2. Ensure that your exchange rate settings do not conflict with WPML's multi-currency settings. Specifically, check if setting an exchange ratio of 1:1 resolves the issue, as it did in your sandbox environment.
3. Always create a backup of your site (both files and the database) before making any updates or changes.
If these steps do not resolve your issue or if the solution becomes irrelevant due to updates or specific use cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.