Problem: The client added a language switcher in the header using Elementor Pro, set to show only one language without a flag. It functions correctly when the website is in English, but when switching to French, it only displays the French option, preventing switching back. Solution: We first asked the client how the language switcher was implemented in the header to understand the setup. We suspected the issue might be related to the 'Hostinger Preview Domain' plugin, known to interfere with WPML language switching. We recommended disabling this plugin to see if it resolves the issue. After further investigation, we confirmed that the language switcher was functioning correctly in both languages. If you're experiencing similar issues, we recommend checking if any temporary domain usage plugins are active and disabling them. Additionally, ensure your implementation method in Elementor is consistent with WPML's best practices.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client reported that while navigating their multilingual website, which includes English, French, and Arabic, the site automatically switched to English when clicking on links, despite French being set as the default language. Solution: We identified that the main menu did not have translations set up for each language, causing the site to revert to English. We recommended creating separate menus for each language and provided guidance on how to do this with a link to our documentation: Translating Menus. Additionally, we accessed the site's backend and assigned the correct French menu in the Elementor settings, which resolved the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
