Problem: After migrating a site and creating a new WPML account, the automatic translation credits (182,000 credits) are visible under the old account but show as 0 in the new account. Solution: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account as explained in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the prompts to generate a new key. 6. Assign the credits using the popup and confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the new key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
